WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time Member and Audience Services Representative to serve as front-line support to WTTW and WFMT members and viewing and listening audiences. Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.

KEY RESPONSIBILITIES:

·         Answer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.

·         Research and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.

·         Effectively document interactions with members and viewers/listeners via customer relationship management database.

·         Adjust, update, and manage membership records.

·         Process returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.

·         Process gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.

·         Communicate effectively with internal departments.

·         Perform other duties as assigned.

SKILLS/QUALIFICATIONS:

·         Strong written and verbal communication skills

·         Fundraising or sales acumen

·         Typing speed of at least 40 wpm

·         Strong analytical and problem-solving skills

·         Ability to interact with all levels of staff

·         Strong organization and follow-through skill

·         Team player

·         Fluency in Spanish a plus

EXPERIENCE:

·         Minimum of two years of experience in customer service, sales, or inbound call center environment

·         Proficiency in Microsoft Office

·         Customer relationship management database experience a plus, Tessitura experience preferred

EDUCATION: High School Diploma or equivalent

*This position requires membership in IBEW Local 1220.*

Window to the World Communications, Inc., the parent organization of WTTW and WFMT, is an Equal Opportunity Employer. Diversity is a core value at WTTW|WFMT. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. WTTW|WFMT is committed to attracting and retaining a diverse staff. WTTW|WFMT will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.