Valley Presbyterian Hospital is a stand alone, 350-bed community hospital and one of the largest and most prestigious full-service acute care facilities in the San Fernando Valley. Valley Presbyterian is a certified STEMI receiving center and Stroke Center. We are dedicated to the health and wellbeing of the San Fernando Valley. Working here means becoming part of an organization that not only cares for the patients inside our walls but also takes seriously a responsibility to be a vital asset to the community we call home. Through community benefit programs, volunteerism, and philanthropy, the people of VPH extend our organization’s impact far beyond our campus, deeper into the lives of those who need help.
Valley Presbyterian Hospital is a place where you can grow professionally and have a career in a supportive environment. You voice can make a difference in the quality of care provided to our patients. Experience the difference; the difference you can make and the difference a supportive environment has on your well-being. You are not alone, we are a team, a family.
We welcome those who want to join us in this vital work.
JOB SUMMARY:
Registers patients in a pleasant, professional, and timely manner, being sensitive to guest services. Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities, and patient bill of rights. Handles all routine patient inquiries related to the registration process. Insures all necessary demographic and financial data is obtained, and accurately documented into the system. Identifies payor source for routing of revenue generated during the patient stay. Ensures that any pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.
Variable shift to cover scheduled and unscheduled time off. Various shifts are primarily evenings. Every other weekend is required as well. Based on your availability possibly for other shifts can also be worked..
No set schedule. Availability must be provided a month prior as well as be available for calls outs, LOAs, vacations etc.
EXPERIENCE/QUALIFICATIONS:
· Minimum 2 years of experience in healthcare, insurance or related experience.
· Previous work experience in an inpatient or outpatient admissions setting or physician’s office, preferred.
· Knowledge / experience in patient accounting or with an insurance payor preferred.
· Knowledge of medical terminology
· Strong interpersonal, written and oral communication skills for interacting with patients, payers, physicians and other customers.
· Demonstrated ability to work well as a team player and independently.
· Computer literacy
· Bilingual Preferred (Spanish)
EDUCATION:
· High School graduate or equivalent
· Some college and/or medical terminology coursework preferred.
LICENSURES/CERTIFICATION:
· Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment
· Must successfully complete and maintain certification for Mgmt of Assaultive Behavior (ex. CPI- Non-violent Crisis Intervention) within 30 days of employment.
DUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :
The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:
Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.
Communicates accurately, honestly, and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the work place. Maintains a safe environment for self and others.
Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
WORK ENVIRONMENT:
· Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
· Fast and continuous work pace with variable workload.
· Frequent contact with staff and public under a variety of circumstances. Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
· Subject to many interruptions from multiple calls and inquiries.
· Potentially exposed to emotional situations involving accidents, injuries, illness and/or death.
· Handles emergency/crisis situations in accordance with Hospital policy.
· Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.
· Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
PHYSICAL DEMANDS:
Key for Physical Demands |
|
Continuous |
66 to 100% of the time |
Frequent |
33 to 65% of the time |
Occasional |
0 to 32% of the time |
Clerical/Administrative Patient Care
* Frequent sitting and standing/walking with frequent position change.
* Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
* Occasional/intermittent reaching at or above shoulder level.
* Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
* Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
* Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
Salary Range: $19.47 - $24.12 per hour
PATIENT POPULATION SERVED (if applicable, this position is responsible for age-related physiological, emotional and cognitive needs of the following age groups of patients) :
X |
Newborn |
X |
Pediatric |
X |
Adolescent |
X |
Adult |
X |
Geriatric |