Sebenza LLC is a woman owned small business operating out of Glenn Dale, MD. We currently have an immediate opening for an Telecommunications Technician to support our contract in Lanham, MD .

Will provide support for network switches/firewalls/routers, video teleconferencing (VTC), webcast and Virtual Private Network (VPN) services.

The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

• Provide Tier 1 & 2 telecommunication user support for:
• Install and support of telecommunications hardware;
• Diagnose and resolve network device configuration problems;
• Evaluate and implement bug fixes associated with security vulnerabilities;
• Evaluate and diagnose cabling, software and hardware problems;
• Provide technical support for webcast and video teleconferences
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned;
• Support technology upgrades – both hardware and software;
• Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support;
• Perform root cause analysis
• Perform telecommunication equipment decommissioning
• Documentation of standard IT processes and procedures.

Required skills:

• 5 to 10 years of experience
• Cisco switch/router and VPN administration
• Video Teleconferencing and/or Webcast administration
• Relevant Cisco Certifications: CCNA
• Cisco ACI Fabric experience

 The position requires that you must be able to pass a “Public Trust” background investigation.