Sebenza LLC is a woman owned small business operating out of Glenn Dale, MD. We currently have an opening for a LAN/WAN Analyst to support our contract in Washington, DC .

The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

• Provide Tier 1 & 2 desktop user support
• Provide support for HUD’s Baseline desktop (Windows 7 & Windows 10) and the Microsoft Office Suite.
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
• Install workstation software and hardware- locally and via remote.
• Diagnose and resolve LAN configuration problems.
• Evaluate and diagnose cabling, software, and hardware problems.
• Install and support of telecommunications hardware.
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades – both hardware and software.
• Provide problem tracking support (CA ServiceDesk) – end-user desktop/server support.
• Perform field office visits.
• Perform root cause analysis.
• Perform desktop/server decommissioning.
• Documentation of standard IT processes and procedures.

Required skills:

• 5 to 7 years of experience
• Relevant Microsoft Certifications
• 100% Onsite