What will I do in this role? 

The position of VP, Call Center is established to provide leadership and administrative direction to all Call Center business units. Responsible for tactical execution of sales and service objectives and identifying process improvement opportunities that will enable the credit union to operate more efficiently with enhanced capabilities to deliver exceptional member service experience. Maintain quality service standards set by the organization.

What qualifications do I need to have for this role? 

Requirements:
-Bachelor’s degree or equivalent work experience in the financial services industry.
-Minimum three years of professional experience in a call center environment, with a minimum of seven years successful management experience; or equivalent operational management of a business that is clearly demonstrated by the highest level of efficiency.
-Demonstrated success in planning, organizing, leading and oversight of people and activities.

Preferences:
-Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines.
-Track record of applying critical thinking and emotional intelligence skills in a wide variety of situations.
-Basic understanding of PC’s, to include MS Office. Working knowledge of on-line and mobile services.
-Professional and effective interaction, verbal and written communication skills.

Skills/Competencies:
-Service focused individuals, who prioritize the member and end user experience.
-Team driven, with willingness and proven ability to work well and collaborate effectively with others.
-Professional demeanor and effective communication skills.
-Ability to maintain and promote an ethical and compliant environment. 

What's it like to work for SDCCU? 

We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our “Feel the Teal” culture. “Feel the Teal” is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community. 

SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. In 2022, SDCCU promoted 206 employees. Our “Feel the Teal” culture nurtures a healthy work environment and promotes Teamwork, Exceptional service, Accountability and Leadership.

What benefits are available to me? 

Where will I be working? 

This role is Location Dependent and is based at the 6545 Sequence Drive, San Diego, CA 92121. 

What is the pay range? 

Pay Scale: $129,300.00-$167,350.00 (Per Year)

Nurture talent, fuel growth and embrace the TEAL! SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability.  It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions. 

What will my schedule be? 

For exempt roles, standard business hours are referenced above. 

Additional Schedule Details (If Applicable):N/A