Position Description

Customer Services and Information Technology Officer
Location Herndon, VA
Required Clearance Level TS/SCI with Polygraph
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Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission focused IT programs. Our employees are integral players in support of mission-critical programs focused on our National Security.

Role Description:

The qualified candidate is responsible for receiving, coordinating, analyzing, tracking and resolving multiple customer requests. These include, but are not limited to providing technical support on hardware and software, diagnosing and resolving computer-related problems, coordinating customer requirements with the network team, assisting with the implementation of hardware/software upgrades and deliveries, and reporting unresolved problems to the appropriate technical personnel via customer tool. Other job duties include:

  • Support includes multiple customer application suites.
  • Will provide one-on-one consultation and training to customers, sensitive data access control and account administration coordination.
  • Customer requirements could create the need for the candidate to be adaptable to schedule, work location and or workload variations.
  • Might be required to work 1 or 2 days of rotating late duty per week and participate in pager duty schedule.
  • The candidate could be moved to another location later. Flexibility to work at different location is required.

Required Skills and Qualifications:

  • Current CMA, Component Mission Admin or had previous CMA account within last four years OR current Directorate Mission Administrator (DMA) or had a previous DMA account within the last four years.
  • Extensive knowledge about administering EMS and Share Drive accesses.
  • Working knowledge of managing restricted data accesses.
  • Excellent customer service consulting and desktop diagnostic skills.
  • Working knowledge of customer business applications (ESMT, AADS, EARRS, FIM).
  • To be considered for this position you must hold an active TS/SCI security clearance with polygraph.

COVID-19 Considerations:

Full vaccination against COVID-19, and compliance with the Company’s vaccination verification procedures, is required for this position, unless the individual is legally entitled to a reasonable accommodation for medical or religious reasons.

About Navstar

For 20 years Navstar has provided high-quality Innovative Technology Services and Solutions throughout the Intelligence Community. We would not have achieved the success we have without the best AllStar team; this is not just a place to work, Navstar is a community. At Navstar everything we do revolves around listening to both our customers and employees, delivering the results they expect, and being a trusted partner as both a prime and subcontractor. We have proven track record of successfully providing innovative technology services and solutions on highly mission-focused programs; all while enjoying what we do at the same time. Security is our priority; together, we will make the nation a safer place.

Benefits at Navstar

  • Highly Competitive Health Care Premiums, including 100% employer paid for employee
  • Flexible Spending Accounts for Medical and Dependent Care
  • Generous PTO and Federal Holiday Paid Leave
  • Employer Paid STD/LTD
  • Employer Paid Life Insurance
  • 401K plan and Employer Match
  • Referral and Opportunity Referral Programs
  • Professional Development Assistance

Navstar Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.

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Navstar Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, age, religious beliefs, national origin, disability, U.S. veteran status, or any other legally protected characteristics under federal, state or local law.