Stand with ECCO!

 The Independent Account Customer Service Representative will provide comprehensive service to our wholesale independent account customers, field sales team, and internal team.  Create the best possible experience for our internal and external customers.

As our Independent Account Customer Service Representative, your responsibilities will include:

• Manage customer files, order entry, maintenance of all orders for assigned territory, and return authorization processing with strict adherence to company policies, pricing, and programs.
• Responsible for building allocation fill rate and releasing orders to Distribution for shipping within customer start ship/cancel date windows.
• Answer inbound and make outbound calls with the highest level of professionalism and courtesy; ensure maximum customer satisfaction by using empathy, attention to detail, and accurate relay of information; consistently going above and beyond with a customer-first mindset.
• Communicate with Sales team representatives for assigned territory and/or accounts; provide open order reports at a pre-discussed cadence to ensure maximum shipping capability and minimum cancellations/past-cancel orders.
• Partner with Sales management team member of assigned accounts to address and prevent wrong pricing.
• Ensure assigned back-up is trained and fully functional for instances of time out of the office.
• Assist with on-boarding of new hires and training documentation of Customer Service processes and procedures.
• Consistently provide accurate and timely information and follow through.
• Learn and develop personal skill levels in regards to SAP, EDI, and the footwear industry.
• Communicate and coordinate with all internal departments for smooth processing of all transactions.
• Troubleshoot and/or bring problems/situations to the attention of the department managers, and resolve internal issues for the common good.

If you have…  

• High school diploma or GED equivalent.
• Bachelor’s degree in Business or equivalent relevant work experience.
• 3+ years in a customer service role.
• Proficiency with MS Office products, particularly Excel.
• Proficiency with order management platforms, SAP preferred.
• Ability to work under pressure and meet tight deadlines when necessary.
• Ability to communicate clearly, concisely and professionally (both verbally and written).
• Ability to prioritize work and adjust priorities as needed.
• Superior organization and follow-up skills.
• Ability to read, write and speak English at a proficient level.
• Ability to travel up to 5%, both domestic and internationally.

…we want to hear from you!

Imagining yourself at ECCO?

Review this position and other US jobs at www.eccousacareers.com

For international opportunities, please click here to access our global career site

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.