Position Description

Consumer Customer Service Associate
Location *Corporate HQ (Londonderry, NH)
Function Customer Service/Operations
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Consumer Customer Service Associate

The Consumer Customer Service Associate will provide comprehensive service to our consumer customer base on the phone and through e-mail. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

 

As our Consumer Customer Service Associate, your responsibilities will include:

  • Contribute to the future of ECCO USA by providing the highest level of customer service.
  • Handle incoming calls and e-mails.
  • Provide customers with product and order information.
  • Show flexibility, creativity and empathy when resolving customer issues and communicating policy.
  • Offer options for fulfillment of orders or resolution of issues.
  • Appropriately suggest alternative products.
  • Inform customers of new products.
  • Talk up promotions and sales.
  • Learn and develop personal skill levels in regards to SAP, Internet systems and the footwear industry.
  • Communicate and coordinate with all internal departments for smooth processing of all transactions.

 

If you have...

  • High school diploma or GED equivalent.
  • Minimum of one year experience in a customer service role.
  • Ability to communicate clearly, concisely and professionally (both verbally and written).
  • Ability to prioritize work and adjust priorities as needed.
  • Superior organization and follow-up skills.
  • Proven ability to work under pressure while maintaining composure, patience and understanding in dealing with a variety of customers.
  • Ability to read, write and speak English at a proficient level.

 

…we want to hear from you!

 

Imagining yourself at ECCO?

Review this position and other US jobs at www.eccousacareers.com

For international opportunities, please click here to access our global career site

 

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

 

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

 

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.

 

  

EEO Statement

ECCO prohibits harassment and discrimination in employment on the basis of actual or perceived race, color, religion, religious creed, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity and gender expression (including transgender status), national origin, ancestry, sexual orientation, marital status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, age, military and/or veteran status, or any other characteristic protected by federal, state, or local law.

ECCO also recognizes and supports the obligation to reasonably accommodate employees to allow them to perform the essential functions of their jobs. Accordingly, ECCO will endeavor to make a reasonable accommodation to applicants and employees who have requested an accommodation or for who ECCO has notice may require such an accommodation, without regard to any protected classifications, related to an individual’s: (i) physical or mental disability; (ii) sincerely held religious beliefs and practices; (iii) needs as a victim of domestic violence, sex offenses or stalking; (iv) needs related to pregnancy, childbirth or related medical conditions; and/or (v) any other reason required by applicable law, unless the accommodation would impose an undue hardship on the operation of our business. Any individual who would like to request an accommodation should contact Human Resources at 603-537-7300.

Applicants or employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. ECCO will not allow any form of retaliation against applicants or employees who raise issues of perceived harassment or discrimination in good faith.

ECCO is happy to provide information related to your rights under Federal employment regulations. Please refer to the following link: https://mandatoryview.com/?LicenceId=b80202c8-9ea9-430f-80bc-bcfa53648e0a&ProductType=OnlineApplicant&SubType=PG

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