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Alert Logic has sparked change in the cybersecurity world. As the industry’s first MDR provider, we protect organizations 24/7 and ensure they have the most effective response to resolve whatever threats many come. Our customers are winning, our business is growing, and our employees are innovating as they expand their careers. Our journey requires more great people, so we are hiring across the company, what we call the “First Team.” If you are energized by a culture with a mission to eliminate the constant fear of impact from cyber threats and attacks , come join us at Alert Logic!
The Security Operations Center consists of customer-facing teams whose primary responsibility is to provide an outstanding customer experience by extending our customers team through development of long-term relationships and unwavering trust with Alert Logic; allowing our customers the freedom to conduct business safely.
Security Analyst II
The Security Analyst II will play an integral part in extending our customers team and delivering an outstanding customer experience to allow Alert Logic customers the freedom to conduct business safely. Reporting to the Operational Lead of the Support Operations team, the Professional Support Analyst will act as a Customer Champion, always working with the relentless ambition to resolve customer incidents and questions by demonstrating ownership, empathy, and a desire to broaden their knowledge and skills.
The Security Analyst II will be expected to demonstrate their understanding of Alert Logic Products and Services by providing our customers with a route to resolution. Armed with a good understanding of core elements of the Alert Logic Products and Services and operational workflows, the Professional Security Analyst will facilitate our goal of providing our customer World Class Customer Experience, best-in-class security outcomes, and technical support for a wide variety of products, technologies and applications, ensuring the protection our customers assets.
Working at Alert Logic
At Alert Logic, our greatness is achieved by the sum of our parts. We hire talented and ambitious people that volunteer their best every single day. We are inspired by our customers and being a leader in a booming industry that is regularly a trending topic. In addition to offering rewarding work and a career path gated only by an individual’s personal goals, we provide a work environment that is fun and cares for each employee.
Benefits and Perks
Alert Logic has a wide range of *benefits for each of our locations that aim to provide comprehensive health coverage, life insurance and retirement/pension plans for you and your family. In addition, we offer **Trusted Time Off (TTO) which provides our employees the flexibility to take time off as needed (no limits) for vacation and personal time. We are a remote friendly company that provides you the choice to either work from your home and/or one of our international hub locations. Our hubs are stocked with snacks and drinks as well as plenty of opportunity to have fun with the rest of the team through frequent social activities, such as happy hours, sports leagues, and community outreach!
*Benefits are offered only for full-time, regular employment with Alert Logic
**TTO is available to US Salaried (exempt), UK and Colombia Alert Logic Employees
Alert Logic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Notice to recruitment agencies: Alert Logic does not accept unsolicited candidate resumes from recruiting agencies. We will not be liable for and will not pay placement fees for unsolicited resumes submitted to our jobs postings, employees or company locations.