Position Description

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Security Analyst II
Job Posting Location Houston, Texas, Remote, United States
Department SOC
REQ # 4455
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About Alert Logic

Alert Logic has sparked change in the cybersecurity world. As the industry’s first MDR provider, we protect organizations 24/7 and ensure they have the most effective response to resolve whatever threats many come. Our customers are winning, our business is growing, and our employees are innovating as they expand their careers. Our journey requires more great people, so we are hiring across the company, what we call the “First Team.” If you are energized by a culture with a mission to eliminate the constant fear of impact from cyber threats and attacks , come join us at Alert Logic! 


The Security Operations Center consists of customer-facing teams whose primary responsibility is to provide an outstanding customer experience by extending our customers team through development of long-term relationships and unwavering trust with Alert Logic; allowing our customers the freedom to conduct business safely.

Job Title:

Security Analyst II

The Security Analyst II will play an integral part in extending our customers team and delivering an outstanding customer experience to allow Alert Logic customers the freedom to conduct business safely. Reporting to the Operational Lead of the Support Operations team, the Professional Support Analyst will act as a Customer Champion, always working with the relentless ambition to resolve customer incidents and questions by demonstrating ownership, empathy, and a desire to broaden their knowledge and skills.

The Security Analyst II will be expected to demonstrate their understanding of Alert Logic Products and Services by providing our customers with a route to resolution. Armed with a good understanding of core elements of the Alert Logic Products and Services and operational workflows, the Professional Security Analyst will facilitate our goal of providing our customer World Class Customer Experience, best-in-class security outcomes, and technical support for a wide variety of products, technologies and applications, ensuring the protection our customers assets.


  • To work closely with our customers and internal teams to provide detailed and meaningful analysis and response for incidents
  •  To act as a Security Expert and Ambassador for Alert Logic in customer meetings, both physical and virtual, including client visits, SOC tours, review calls and customer orientations.
  •  Serve as security expert to customers and team members.
  •  To monitor global NIDS, Firewall, and log correlation tools for potential threats.
  •  To review and identify improvements to current knowledge base articles (KBAs), standard operating procedures (SOPs) and operational processes for the benefit of our customers and internal teams.
  •  To work with Security Operations Center colleagues and other technical teams to ensure that customer queries are addressed promptly and according to Standard Operating Procedures, Customer Management processes always with the intent to provide World Class Customer Service.
  •  To manage incident, change, and request cases submitted to the Security Operations team for resolution.
  •  To provide mentorship to Security Analysts, and to provide collaborative support to the wider Security Operations Center.


  • Provide World-Class Customer Experience and Security outcomes to Alert Logic customers.
  •  Demonstrate ownership of customer issues.
  •  Communicate directly with the end customers and partners; set clear expectations of how often updates to a case will be received.
  •  Provide guidance and training to customers through pre-arranged virtual meetings.
  •  Follow defined escalation paths to ensure proper resolution to issues.
  •  Tune Alert Logic propriety security products to generate higher fidelity observables and reduce benign or “noisy” events from customer environments.
  •  Investigate and advise Alert Logic customers concerning risks and active vulnerabilities identified within monitored network environments.
  •  Escalate high priority technical or security related issues by communicating your analysis to our customers in a timely fashion and in accordance with customer specifications.
  •  Provide support to Alert Logic customers by analyzing and reviewing logs or functional events within our customers’ network systems and report on any abnormalities to customer designated security or operational contacts.
  •  Provide customers with pre-published Knowledge Base Articles, Incident remediation and prevention documentation and assist in the development of new articles.
  •  Conduct deep dive analysis and undertake threat hunting activities to support Content Management and Threat Intelligence activities.
  •  Own and develop undefined workflow items until mature processes are implemented and assist with the documentation of such processes.
  •  Engage, liaise with and support Alert Logic customers to overcome and resolve service impacting issues and challenges experienced with the use of Alert Logic products and services.
  •  Have an intermediate understanding of Alert Logic Products and Services, in addition to having industry recognized skills relating to information security, Linux, Windows and Networking.
  •  Collaborate with peers to identify improvements to the customer experience and to maximize operational efficiencies.
  •  Escalate high priority technical or security related issues to the Technical Lead.
  •  Act as a representative of other Security Operations Center stakeholders in Product and Engineering reviews and product launches/enhancements.
  •  Effectively communicate information relating to Customers and operational delivery between shift teams.
  •  Identify and drive improvement opportunities relating to customer experience and security value.
  •  Initiate escalation procedures to counteract potential threats/vulnerabilities.
  •  Assist and coordinate in the coordination of the Alert Logic response to Customer Reported Events.
  •  Analyze, escalate and respond to security events, observables and incidents detected by Alert Logic propriety security products.
  •  Carry out further analysis and investigation of security events to assist the Alert Logic Content team.
  •  Provide security expertise, directly or through appropriate tasking, for customers during incident responses, including remediation and prevention documentation.
  •  Resolve requests and incidents in a timely manner in accordance with customer contracted Service Level Agreements


Working at Alert Logic

At Alert Logic, our greatness is achieved by the sum of our parts. We hire talented and ambitious people that volunteer their best every single day. We are inspired by our customers and being a leader in a booming industry that is regularly a trending topic. In addition to offering rewarding work and a career path gated only by an individual’s personal goals, we provide a work environment that is fun and cares for each employee.

Benefits and Perks

Alert Logic has a wide range of *benefits for each of our locations that aim to provide comprehensive health coverage, life insurance and retirement/pension plans for you and your family. In addition, we offer **Trusted Time Off (TTO) which provides our employees the flexibility to take time off as needed (no limits) for vacation and personal time. We are a remote friendly company that provides you the choice to either work from your home and/or one of our international hub locations. Our hubs are stocked with snacks and drinks as well as plenty of opportunity to have fun with the rest of the team through frequent social activities, such as happy hours, sports leagues, and community outreach!

*Benefits are offered only for full-time, regular employment with Alert Logic

**TTO is available to US Salaried (exempt), UK and Colombia Alert Logic Employees


Alert Logic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.  


Notice to recruitment agencies: Alert Logic does not accept unsolicited candidate resumes from recruiting agencies.  We will not be liable for and will not pay placement fees for unsolicited resumes submitted to our jobs postings, employees or company locations.


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