JOB SUMMARY:  

• The IT Application Analyst will leverage a solid foundation of healthcare IT experience and knowledge in managing, administering and maintaining a wide range of computer applications and systems.  He/She must possess strong inter-personal and critical thinking skills to and will serve as the technical point of contact for both the system vendor and internal stakeholders.  The analyst is responsible for system maintenance, software update plans, troubleshooting, configuration and report writing.  He or she will focus on analyzing data flows for process improvement opportunities and optimizing the benefits of system features.  
• The IT Application Analyst will also be a critical participant in project planning, identifying when internal system engineering resources and/or vendor services are required to implement desired functions.  During project execution, he or she will develop training plans and lead training efforts to educate staff.  He/She will coordinate and plan integration of data between computer systems and may serve as the key subject matter expert for areas of responsibility.  He or she will communicate regularly with the vendor and manage open tickets and tasks.

RIENCE/QUALIFICATIONS:

• 2-4 years of experience in supporting healthcare IT systems and applications 
• Preferred:  At least 2 years of experience specifically supporting a wide range of Healthcare IT systems, both clinical and non-clinical. 
• Demonstrated standard knowledge of Microsoft Office products.
• Ability to work as a team player in a fast-paced, critical service delivery environment
• Strong communication skills to work with multiple disciplines and to understand staffing, resourcing and labor productivity demands in a hospital environment

EDUCATION:

• Bachelor’s Degree or greater in any field

REQUIRED LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

MUST HAVES:

• All required licensures, certifications, mandatory education; along with annual occupational health screenings must be completed prior to the expiration date or by the end of the month in which they are due.    Reference the Educational Requirements: Must Haves, Mandatory and Unit Based policy (in electronic policy management system) for the specific requirements for this position.

DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others):

• Develop, document and execute system maintenance and configuration procedures.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks.  Identify approaches that leverage hospital resources and provide economies of scale.
• In conjunction with vendor’s hosting and managed services, perform daily system monitoring, verifying the integrity and availability of server resources, systems and key processes.  As necessary, monitor system and application logs, and verify completion of scheduled jobs.
• Recommend process/customer service improvements, innovative solutions, policy changes. Use project management skills in delivering system benefits to the hospital.
• Develop reports and data extracts, uploads and downloads, as necessary to support data distribution including labor productivity, rosters, employee record maintenance, time and attendance logs, etc.
• Serve as department steward to support internal business intelligence/analytics initiatives for areas of responsibility.
• Provide support as assigned via the hospital IT help desk ticketing system.  Resolve incidents in a timely fashion and prioritize requests.  
• Investigate and troubleshoot issues as identified by department stakeholders. 
• Work with vendor to manage regular upgrades.  Configure and/or add new services as necessary.  Document relevant new features and distribute education to staff.
• Execute ongoing performance tuning, system upgrades, and resource optimization as required. 
• Update newly created positions, profiles, and labor distributions in systems.  Maintain staffing and scheduling settings to support labor productivity goals.
• Develop user procedures, guidelines and documentation. Train staff on new processes/functionality. Orient and train new system users; regularly sponsor re-training to support organizational time and attendance practices and staffing/scheduling requirements.  Work with hospital education team to identify and leverage additional training resources
• Perform special duties, tasks, or projects as required

The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:

• Complies with VPH policies and procedures on customer satisfaction and service excellence.  Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.  Conducts self in a professional, respectful and courteous manner during all interactions.  Works effectively and collaboratively with others toward common goals.
• Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.  Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
• Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department.
• Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
• Demonstrates knowledge of and follows safety practices.  Understands the importance of safety, including patient safety in the work place.  Maintains a safe environment for self and others.
• Actively participates in the Patient Safety Program, including event reporting.  Identifies sentinel events/near misses and responds per defined organization processes.  Participates in education activities and process implementation.  Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
• The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.

WORK ENVIRONMENT:

• Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
• Fast and continuous work pace with variable workload.
• Frequent contact with staff and public under a variety of circumstances.  Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
• Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
• Handles emergency/crisis situations in accordance with Hospital policy.
• Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.
• Occasional travel may be required.
• Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.

PHYSICAL DEMANDS: 

 Clerical/Administrative Non-Patient Care

• Frequent/continuous sitting with occasional, intermittent standing/walking.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

$51.01 - $72.07 per hour