JOB SUMMARY:  

• Provides managerial direction and support for the admitting, ED Registration & PBX/Communications functions and departments  through the utilization of staff and other resources, and the reviewing of reports.  Collaborates with other departments to assure appropriate documentation (releases, consents, and pre-certifications) are obtained. Prepares statistical reports and submits to director. Participates in the departmental quality improvement program and task forces to improve quality and service. Monitors registration activity for accuracy, timeliness and completion.  Ensures all staff are trained in all areas of PAS and PBX including patients’ rights and responsibilities, hospital compliance and other regulatory standards where applicable.  Collaborates with PAS, Revenue Cycle management and other departments to meet Key Performance Indicators (KPIs), increase POS collections, and reduce avoidable denials. Provides documented staff trainings and periodic competency measures.  Collaborates with other departments’ to assure appropriate documentation (releases, consents, orders and pre-certification) are obtained.  Participates in the departmental quality improvement program and task forces to improve quality and service.

EXPERIENCE/QUALIFICATIONS:

• Two (2) years admitting/registration experience and one year of supervisory experience. Experience should include two (2) years experience in a hospital, similar medical facility, or physician’s office
• Computer literacy
• Excellent communication and public relations skills
• Knowledge of medical terminology
• Demonstrates a working knowledge of Healthcare Reimbursement at the Patient Accounting level, to include Managed care Contract interpretation 

EDUCATION:

• High School graduate or equivalent
• Some college, medical terminology course, management courses a plus

LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment
• Must successfully complete and maintain certification for Managing of Aggressive Behavior within 30 days of employment. 

DUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :

·         Provides managerial direction and support for the departments through the utilization of staff, other resources, and the reviewing of reports.

·         Determines staffing requirements, including, hiring and supervising  department staff

·         Adjusts staffing schedules according to workload

·         Orients new admitting dept employees

·         Provides initial and ongoing training for all employees, including providing and documenting inservices  and departmental meetings on job related functions and duties

·         Reviews and monitors employee work quality and productivity

·         Provides feedback to staff on performance using established methods

·         Establishes procedures and protocols to ensure patient complaints are resolved

·         Provides assistance and/or resolves patient complaints

·         Monitors registration information to maintain accuracy level set standard

·         Collaborates with other departments to assure appropriate documentation (releases, consents, and pre-certifications) are obtained.

·         Obtains documentation requirements from third parties, including billing dept, utilization review, and regulatory, and governing bodies

·         Establishes policies and procedures, in conjunction with other departments, to obtain required documentation

·         Communicates updates to information requirements to staff and other departments in a timely manner

·         Ensures completed paperwork is forwarded timely to the appropriate department

·         Prepares regular statistical reports and submits to director

·         Reviews assigned reports to ensure daily productivity

·         Utilizes reports to use for process improvement plans

·         Participates in the departmental quality improvement program

·         Establishes or assists in establishing key indicators for productivity and accuracy standards for work processes

·         Monitors standards and key indicators

·         Compiles and reports progress on key indicators to employees and manager on regular basis

·         Collaborates with co-workers, and team members to identify opportunities for improvement, and develop plans for corrections or solutions

·         Monitors effectiveness of implemented changes and provides feedback to appropriate staff

·         Maintains a professional atmosphere in the admitting department

·         Being sensitive to VPH’s commitment to customer service

·         Answers telephone in a prompt, courteous manner

·         Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees

·         Demonstrates respect and cooperation in all staff relationships and genuine willingness to prevent or resolve inter-personal conflicts

·         Attends and participates in meetings and is responsible for all information communicated in meetings

·         Performs other duties as assigned

The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:

Complies with VPH policies and procedures on customer satisfaction and service excellence.  Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.  Conducts self in a professional, respectful and courteous manner during all interactions.  Works effectively and collaboratively with others toward common goals. 

Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.  Demonstrates effective business writing and oral communication skills, handwriting is clear and legible. 

Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department. 

Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life  safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan). 

Demonstrates knowledge of and follows safety practices.  Understands the importance of safety, including patient safety in the work place.  Maintains a safe environment for self and others. 

Actively participates in the Patient Safety Program, including event reporting.  Identifies sentinel events/near misses and responds per defined organization processes.  Participates in education activities and process implementation.  Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors. 

The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.  

WORK ENVIRONMENT:

·         Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.

·         Fast and continuous work pace with variable workload.

·         Frequent contact with staff and public under a variety of circumstances.  Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.

·         Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.

·         Handles emergency/crisis situations in accordance with Hospital policy.

·         Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.

·         Occasional travel may be required.

·         Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.  

PHYSICAL DEMANDS: 

       Patient Care

*         Continuous standing/walking and occasional/intermittent sitting.

*         Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and shoulder level to handle/operate medical equipment/devices.

*         Frequent reaching above shoulder level and overhead.

*         Frequent forward bending, twisting, squatting and kneeling; occasional climbing.

*         Occasional repositioning and transferring patients weighing up to 200 pounds between bed, chair, and gurney.

*         Occasional lifting and carrying equipment weighing up to 25 pounds.

*         Occasional/intermittent pushing of gurneys, wheelchairs, bed and other medical equipment over tiled and carpeted surfaces.

*         Continuous use of near vision to read medical equipment such as monitoring devices and reading documents and computer screens; hearing and verbal communication to interact with patients, co-workers, and other customers.

   Clerical/Administrative Patient Care

*         Frequent sitting and standing/walking with frequent position change.

*         Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.

*         Occasional/intermittent reaching at or above shoulder level.

*         Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.

*         Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.

*         Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

        Clerical/Administrative Non-Patient Care

*         Frequent/continuous sitting with occasional, intermittent standing/walking.

*         Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.

*         Occasional/intermittent reaching at or above shoulder level.

*         Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.

*         Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.

*         Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.

$31.91 - $39.48 per hour