Campus Manager

The Campus Manager (CM) serves as the day-to-day, on-site management representative for their assigned campus. This is a unique leadership role in which the CM oversees campus operations and the overall student experience while collaborating closely with centralized support teams, without having direct management responsibility over all staff located on campus.

The CM provides indirect leadership through example and operational oversight, with direct supervision of the Campus Support Specialist (CSS) role. Key areas of responsibility include campus culture, facilities coordination, student engagement, and adherence to company policies and procedures.

This role requires a dynamic, solutions-oriented leader who delivers exceptional customer service and fosters a high level of student satisfaction. The Campus Manager is responsible for managing the daily student and staff experience while executing leadership principles that drive student success and campus performance.

The Campus Manager reports to the Chief Operations Officer.

Duties and Responsibilities

• Assist with the selection, recruitment, onboarding, development, and performance evaluation of the Campus Support Specialist (CSS).
• Maintain full knowledge of the CSS scope of work and training requirements; perform CSS duties as needed to ensure optimal campus operations.
• Provide campus tours, outreach activities, and daily classroom check-ins for new students.
• Deliver campus communications and orientation for newly enrolled students.
• Partner and communicate effectively with departmental leaders to ensure a high-quality student experience across core functional areas, including:
  • Admissions
  • Student Services
  • Education
  • Career Services
• Coordinate with department leaders to ensure campus staff receive timely and accurate information necessary to perform their duties.
• Manage and generate campus-based leads through on-campus and community events.
• Create localized social media content for use by the Marketing department.
• Maintain an active social media presence, including but not limited to Facebook, Instagram, and TikTok.
• Develop and maintain relationships with employers and community partners to support campus growth, externships, and graduate job placement.
• Focus on enhancing the student experience, measured by growth in the following metrics:
  • Student population growth
  • Campus-generated referrals
  • Student retention
  • Student continuing education
  • Student placement
• Effectively implement PEP action items impacting campus performance.
• Attend and actively participate in quarterly management meetings.
• Personally adhere to and uphold company and campus policies and procedures, modeling expectations for all supporting team members.

Qualifications and Skills

• Bachelor’s degree required for positions located in Vancouver, WA and Anchorage, AK
• Bachelor’s degree highly preferred for all other locations
• Proven record of successful, performance-driven leadership
• Experience working in a metrics-based environment
• Demonstrated ability to manage multiple ongoing projects simultaneously
• Strong organizational, communication, time management, and problem-solving skills
• Ability to execute expectations as outlined by department leaders
• Ability to generate enthusiasm and support among staff and students — yes, this role requires a cheerleader mindset

Compensation

• Full-Time, Salary Exempt Position
• Wage Range: $67,724.80 – $76,252.80 annually
• Compensation is dependent upon experience, knowledge, and education level
• Full-time position with potential for flex time based on weekly campus activity

Benefits Include:

• 401(k) and 401(k) matching
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA)
• Life insurance
• Paid time off
• Tuition reimbursement
• Professional development assistance
• Employee assistance program
• Employee discount program
• Referral program
• Retirement plan

Schedule

• 8-hour shifts
• Work location: In person

Education and Experience Requirements

• Education: Bachelor’s degree (required)
• Experience: Minimum of 2 years of management experience (required)

Relocation Requirement

• Must be able to relocate to Reno, NV 89521 prior to start date (required)

Equal Opportunity Employer Statement

We are committed to diversity. Charter College and Prospect Education LLC are Equal Opportunity Employers.