Sebenza LLC is a woman owned small business operating out of McLean, VA. We currently have an opening for a Infrastructure Support Specialist to support our client in the Greensboro, NC area.

The following are the required tasks that are expected for this position; other duties may be required as they are assigned.

• Provide Tier 1 & 2 desktop user support
• Provide support for (Windows 7 & Windows 10) and the Microsoft Office Suite.
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
• Install workstation software and hardware- locally and via remote.
• Diagnose and resolve LAN configuration problems.
• Evaluate and diagnose cabling, software, and hardware problems.
• Install and support of telecommunications hardware.
• Basic LAN troubleshooting skills/tools – TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned
• Email User support
• Data backup and restoration
• Provide technical support for webcast/video teleconferences
• Security patches and software upgrade surge support
• Support technology upgrades – both hardware and software.
• Provide problem tracking support 
•  Perform root cause analysis.
• Perform desktop/server decommissioning.
• Documentation of standard IT processes and procedures.

Required skills:

• 5 to 7 years of experience
• Relevant Microsoft Certifications
• 100% Onsite
• LAN Technologies
• Remote Control Support
• Internet Security
• 365 Administration