Job Summary:

The Contractual Compliance Analyst’s primary role is processing core complaint types (as defined in departmental guidelines) related to the Registrar Accreditation Agreement, Registry Agreements, and Consensus Policies.

Key Responsibilities & Duties:

• Review and validate core complaint types, and engage with registrars to ensure compliance with ICANN’s policies and agreements.
• Support monitoring, outreach, and enforcement activities.
• Track and document compliance trending and share takeaways with and provide recommendations to more senior staff.
• Recommend tools, documentation, and process improvements to more senior staff.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):

• Proficient with analytical tools (Excel, MySQL), knowledge of data analysis methodology, use of presentation software.
• Good verbal communication and time management skills.
• Ability to multi-task and to work independently.
• Must be well-organized, detail-oriented, self-directed, and able to work within a team environment.

Education and Experience Requirements:

• Bachelor's Degree required.
• Minimum of 2 years of data analysis, complaint handling, contracts management, or compliance-related experience.
• Prior experience working for an international organization preferred.
• ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.

Working Conditions & Physical Requirements:

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on age, race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, (including pregnancy, gender identity and sexual orientation), childbirth or related medical conditions, family care status, genetic information or any other protected characteristics protected by local, state or federal law.

ICANN www.icann.org is responsible for the global coordination of the Internet's system of unique identifiers, including domain names (like .com, .uk, .jobs, etc.), as well as the addresses used in a variety of internet protocols.  A nonprofit public benefit corporation, ICANN is responsible for the global coordination of the Internet's system of unique identifiers. These include domain names as well as the addresses used in a variety of Internet protocols.