POSITION DESCRIPTION:

• Provide day-to-day supervision to case management, care coordination, and other supportive human services delivered to clients residing at the site.
• Assist with the development, interpretation, and implementation of the policies and procedures for all staff.
• In support of the Program Director (PD), ensure client documentation and records are generated and stored in accordance with all CPU,  NYCDHS, and other relevant regulatory standards.
• In support of the Program Director (PD), ensure a safe and positive program environment at all times, providing additional oversight, as needed, to any investigations required and ensuring all client incidents, concerns and grievances are responded to and reported appropriately.
• Participate in continuous quality improvement (CQI) activities and any other agency-wide practices designed to promote desired client outcomes.
• In the delivery of the program’s social services, plan with other agencies and develop methods of inter-agency collaboration inclusive of other human services providers, legal services providers, child welfare agencies, government agencies, and other entities that may play a significant role in families’ acclimation to life in NYC and the United States.
• Support the accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes.
• At the direction of the PD, maintain statistical data to allow for efficient reporting including weekly census, monthly reports, CARES reports, etc.
• Responds to site safety concerns and requirements, as appropriate, escalating to the PD as necessary.
• Ensures social services are delivered in compliance with all CPU and NYCDHS requirements.
• At the PD’s request, prepares reports and program updates regarding targeted client populations for CPU and regulatory agency  review
• Supports on-going training of staff to ensure compliance with program polices, standards, and approaches.
• Maintains compliance with HIPAA and any other laws, regulations, and polices governing client privacy and confidentiality.
• Ensures adequate social services staff coverage for all shifts.
• Promotes good community relations through involvement in community affairs and establishment of community outreach programs.
• Represents CPU at any relevant off-site meetings and events as required.
• Pursues professional development opportunities as appropriate.
• Maintains a high level of industry knowledge and keep CPU abreast of changes required/recommended in the agency operations.
• Responsible for all aspects of shelter operations in the absence of the PD.
• All other duties as assigned by the PD.

ADDITIONAL TASKS/RESPONSIBILITES:

• Maintain a Positive Image of the Organization in the Community the Organization Services and in State and National Organizations.
• Assist the Director in promoting good community relations through involvement in community   
  affairs and establishment of community outreach programs.
• Participate in Job Training and Education Programs, Meetings and Committees.
• Attend mandatory in-service annually.
• Chair and participate in various committees and meetings as requested.
• Attend seminars to further professional development.
• Maintain a high level of industry knowledge and keep the Agency aware of changes 

JOB REQUIREMENTS:

• · Master’s degree in human services or related field.

• · Minimum of five year of experience working with homeless population

• · Five years of experience in a supervisory role

• · Must have excellent written and oral communication skills

• · Additionally, possess knowledge and skills necessary to develop strong linkages with city and community-based services in order to secure services timely for clients.

• · Must have the ability to be flexible with schedule as needed

• · Must be computer-literate and must have knowledge of Microsoft Office applications.

• · Familiarity with CARES Preferred

• · Bilingual in English/Spanish preferred.