Position Description

Counselor, JPP (6/16/2020)
Location Jan & Peter's Place Women's Shelter
Job Code 2020JUN16C
# of Openings 2
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ABOUT THE POSITION: The Counselor is responsible for milieu management while engaging clients in a direct social service program. Time is divided among direct service, operations, and administrative responsibilities to ensure the efficient and effective operation of the program. Duties include client engagement, intake, assessment, advocacy, information and referral, problem solving and crisis intervention, in addition to meal preparation, laundry, and light janitorial assignments. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). 

ABOUT THE PROGRAM: Jan & Peter’s Place Women’s Shelter provides a safe, warm place to sleep each night for 40 female-identifying individuals experiencing homelessness. Our enhanced shelter model removes several barriers for people transitioning off the street by partnering overnight shelter with 24/7 on-site support services and intensive case management including housing navigation services. Access to Jan & Peter’s Place is by referral only through the Women’s Referral Center

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: North Beacon Hill neighborhood in Seattle, WA

REPORTS TO: Program Coordinator


SCHEDULE #1: Thursday-Sunday 3:30-11:45pm; with biweekly staff meetings Wednesdays 3-5pm **FILLED**

SCHEDULE #2: Sunday-Wednesday 11:30pm-8:30am; with biweekly staff meetings Wednesdays 3-5pm 

SCHEDULE #3: Friday-Monday 11:30pm-8:30am; with biweekly staff meetings Wednesdays 3-5pm 

SALARY RANGE: $16.56 per hour


Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Social Services

  • Register and engage clients to assess needs providing immediate and appropriate information and referral.

  • Engage clients in ongoing supportive relationship by displaying the qualities of warmth, empathy and a client-centered approach.

  • Provide meal, laundry, cleaning services in accordance with schedule and assignments.

  • Mediate conflicts and provide de-escalation and crisis intervention; mediate conflicts and model appropriate problem solving and refer to appropriate clinical services as needed.

  • Maintain necessary logs, records and statistics with clear and accurate case notes of all significant interaction in client files.


  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.

  • Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.


  • None.


  • Demonstrated knowledge of local resources and services for individuals who are homeless or low-income.

  • Demonstrated ability to set and maintain boundaries in a professional manner.

  • Demonstrated knowledge of best practices of de-escalation, crisis intervention, stabilization, trauma informed care, harm reduction, and motivational interviewing.

  • Promote a team environment that values, encourages and supports differences.

  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.

  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.

  • Relate openly and comfortably with diverse groups of people, while valuing their differences. Model sound interpersonal boundaries and a high level of emotional intelligence. Manage difficult interpersonal situations effectively.

  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.

  • Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology, required. Experience with Boston Post, Clarity and Agency, desired.


  • An Associate degree is strongly desired, Bachelor’s degree preferred in social work or related field.

  • A minimum of 1-year experience in customer service, required.

  • At least 1-year experience in human services (work and/or volunteer), desired.

  • Familiarity with issues of homelessness, mental illness, chemical dependency, sexual assault, and/or domestic violence, desired.

  • Experience working with clients with English as a second language or where there is limited English speaking ability.

  • Or relevant work experience, certificate and/or equivalent continuing professional development or education.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.

  • Work takes place in a human services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve. This position is not eligible for remote work, it requires onsite work only.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.


Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

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