Position Description

Program Coordinator, PSMP
Location Pioneer Square Men's Program
Job Code 2021DEC22
# of Openings 1
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PROGRAM COORDINATOR

ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned human services program. Programing will directly address guest’s barriers and enable a smooth transition from homelessness into next step housing. They work with the Program Manager to facilitate development and expansion of services and facility through engaging with the community and building networks. Time is divided between Case Management support (30%), leading shift coverage and supervising front line staff (30%), administrative tasks (20%), and schedule management (20%). All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

**Effective 12/6/2021 all new hires to Compass Housing Alliance are required as a pre-condition of employment to be fully vaccinated for COVID-19 prior to their start date.

ABOUT THE PROGRAM: Providing fifty-five (55) units emergency shelter for male-identifying individuals experiencing homelessness at our Compass Center building, the Pioneer Square Men’s Program has been a stop for many on their way out of homelessness and into permanent housing. The program offers case management and resources to help participants find stability and overcome barriers to housing. Twenty-two (22) beds in the Men’s Program are reserved for veterans referred by the VA Hospital and King County Veterans. The remainder of program beds are contracted by the City of Seattle.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.

LOCATION: Pioneer Square Neighborhood (Seattle, WA)

REPORTS TO: Program Manager

FLSA STATUS: Exempt

SCHEDULE: Weekdays plus evenings and weekends as needed for emergencies

SALARY RANGE: $49,000-$54,500 annual DOE

FULL TIME BENEFITS INCLUDED: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

  • Coordinate daily operations of program.

  • Hire, train, schedule, and supervise front line staff: regular and relief staff, and interns to insure effective delivery of trauma-informed services.

  • Provide emergency backup shift coverage when needed.

  • Provide supportive crisis counseling and case management services to program participants as needed with clearly documented client case notes.

  • With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.

  • Participate in ongoing training and program development.

  • Build and maintain a network of community providers/services to address client needs; liaise as required with external partners.

  • Train and ensure the enforcement of program policies and agency rules.

  • Provide de-escalation and crisis intervention with clients and, act as a model for front-line staff.

  • Work in conjunction with other Compass programs to support agency mission.

Staffing

  • Hire, train, and supervise Counselors, both regular and relief, to ensure effective delivery of trauma-informed services.

  • Develop schedule and ensure shift coverage to provide service delivery points.

  • Provide leadership support to all program staff, including the case management team.

  • Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.

  • Provide emergency back-up shift coverage as needed.

  • Manage staff scheduling and ensure adequate coverage to provide service delivery.

Leadership

  • Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.

  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.

  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.

  • Serve as a member of the management team.

  • With Program Manager, facilitate regular team Staff Meetings. 

  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

  • Take prompt corrective action where necessary or suggest alternative courses of action which may be taken.

  • Handle conflict situations proactively and effectively, modeling good conflict resolution skills.

  • Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.

  • Build strong teams that apply their diverse skills and perspective to achieve common goals in a mutually supportive fashion.

SUPERVISORY RESPONSIBILITIES

Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Counselors and Relief Staff.

    • Interview, hire, and train staff

    • Plan, assign and direct work

    • Monitor performance

    • Provide recognition to staff

    • Provide coach/counseling and discipline, when necessary

    • Address complaints and resolve problems

KNOWLEDGE,
SKILLS,
AND ABILITIES

  • Ability to coordinate, supervise and direct the work of others to achieve results. 

  • Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.

  • Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.

  • Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.

  • Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.

  • Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.

  • Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.

  • Ability to follow agency policy and procedures to maintain safety and security within the facility.

  • Ability to set and maintain boundaries in a professional manner.

  • Ability to work in fast-paced environment with frequent interruptions and crisis situations.

  • Model sound interpersonal boundaries and emotional intelligence.

  • Promote a team environment that values, encourages, and supports differences.

  • Relate openly and comfortably with diverse groups of people, while valuing their differences.

  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, sexual orientations, and develop awareness around the impact of intersectionality of these variables.

  • Strong problem solving, time and project management skills are required to be successful in this role.

  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.

  • Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.

  • Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.

EDUCATION
AND/OR
EXPERIENCE

  • Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. Associate/Bachelor/Master’s degree in social work or related field would be a compliment to the required experience.

  • Minimum of 2 years’ experience in a human service setting dealing with issues of homelessness or supportive housing, mental health, substance use, employment, domestic violence, required.

  • A minimum of 1 year experience in direct supervision/management of people, required.

  • A minimum of 1-year experience in case management, desired.

  • Awareness and/or training around issues of equity, intersectionality, and belonging.

  • Current WA State Food Handlers Permit, desired (If not current, will be sponsored within 1-month of hire).

  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.

PHYSICAL
DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally lift office products and supplies up to 20 pounds.

  • Work takes place in an emergency shelter where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required. Infrequently requires exposure to outdoor weather conditions.

  • Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create, and edit documents, listen, and participate verbally at meetings. 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.

WORK
ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

This position is eligible for occasional remote work per manager approval.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy.

EQUAL
OPPORTUNITY EMPLOYMENT

Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

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