Position Description

Administrative Assistant
Division Veterans Services
Rate $27.44 - $37.80 hourly
Closing Date 09/30/2026
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Posting Date:
8/26/26
Department:
Veterans Services
Job Code:
C091 (ID#1841)
Salary Plan/Grade:
TEA/083
Number of Hours Per Week:
37.5
Additional Work Hours Information:
Union Affiliation:
Teamsters Local 25
# of openings:
1
Type of Employment:
Regular
Civil Service Type:
Official Service

DUTIES AND RESPONSIBILITIES: 

The Administrative Assistant will provide administrative support for the Department of Veterans’ Services by performing a variety of functions related to the administration of both M.G.L. Ch 115 Veterans’ Benefits program and the U.S. Department of Veterans’ Affairs (VA) Benefits program, to include planning. Maintain proficiency in M.G.L. Ch 115 and VA electronic case managing systems (Onbase, TVB, Military Records Operations, and all related or modified systems). Specific duties include but are not limited to the following:

  • Initiate, prepare and submit for signature all benefits, reimbursements and payroll related material. To include employee or client weekly and monthly payrolls using PeopleSoft and all related or modified payroll records management systems.
  • Maintain department accounts payable and receivables for Veterans’ benefits and general office accounts.
  • Provide information and referral services to Veterans’ and their dependents in procuring federal and state benefits to which they may be entitled, such as financial assistance, pensions, compensation, medical, employment, housing, education, death and burial benefits.
  • Draft and type correspondence. Type state and federal Veterans’ benefits forms, including burial and VA documentation. Serve as first point of contact for all telephone and in person visits to the office. Maintain office supplies and equipment. Proficiency with Microsoft Office Suite is essential.
  • Perform data entry of applicant information into the Veterans’ benefits tracking system.
  • Attendance at and administrative support for all public celebrations sponsored by the department.
  • Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS:  

  • Excellent organizational skills and ability to prioritize and multi-task.
  • Ability to work in a confidential environment as a reliable team member.
  • Motivated to work independently under general supervision.
  • Background in Veterans’ benefits and Human Services preferred.
  • Excellent computer skills.
  • Demonstrated skills with Microsoft Suite.
  • Ability to communicate orally and in writing with a diverse population.
  • Honorably discharged military Veteran, Blue or Goldstar family member preferred.
  • High School Diploma or equivalent required.

PHYSICAL DEMANDS: 

  • Ability to access, input, and retrieve information from a computer.  
  • Answer telephones and maintain multiple files.  
  • May require minimal lifting of up to 10 pounds.

WORK ENVIRONMENT:  General office environment with air conditioning and fluorescent lighting. Noise level can be high as the office is active with phone calls and walk in applicants.

REQUIRED DOCUMENTS:

Please upload the following documents to complete your application:

  • Resume
  • Cover Letter

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

COMPENSATION PHILOSOPHY 

The City of Cambridge is committed to providing fair, transparent, and competitive compensation to all employees. The salary range listed in this job posting reflects the full range for this position's pay grade (Steps 1–10). New employees joining the organization are hired within the hiring range, Steps 1 through 5, with placement at the midpoint reserved for the most qualified candidates. Starting placement is based on directly related education and experience relative to the minimum qualifications of the position, required licenses or certifications, internal equity with current employees, and relevant labor market factors. Employees progress through the 10 steps over time through the City's established step and pay progression policies.

This compensation philosophy applies to non‑union positions. For union positions, please refer to the applicable collective bargaining agreement.

Current City employees applying to another position should refer to the Compensation & Classification Manual for the policies governing promotions, lateral transfers, and other internal salary changes.
 

ABOUT THE CITY OF CAMBRIDGE 

The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve -- one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.

EQUAL OPPORTUNITY / AFFIRMATIVE ACTION 

The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category.  Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at humanresources@cambridgema.gov.

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