ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the Technical Support Manager, the IT Senior Technician assists in the implementation, troubleshooting, and ongoing administration of the library’s computer, network, phone, and mobile equipment. Provides exceptional customer service and technical support to end-users.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.
MINIMUM REQUIREMENTS:
Education and Experience:
Three (3) to five (5) years of experience performing technical support duties and a Bachelor’s degree in a related field, or equivalent combination of education, experience, and training. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.
Knowledge, Skills and Abilities:
Technical:
Other:
PREFERRED QUALIFICATIONS:
Familiarity with the Minuteman Library Network services to staff and public access PCs.
Experience working with public libraries.
Certifications and training courses in network, software, and/or hardware support or other technical areas.
Experience supporting and administering Chrome OS devices.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices; pay close attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT:
Works in assigned areas, including offices, training rooms, and public areas of all seven library locations, as necessary. Normal office exposure to noise, stress, and interruptions.
SCHEDULE:
The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities.
REQUIRED DOCUMENTS:
Please upload the below documents to complete your application:
COMPENSATION PHILOSOPHY
The City of Cambridge is committed to providing fair, transparent, and competitive compensation to all employees. The salary range listed in this job posting reflects the full range for this position's pay grade (Steps 1–10). New employees joining the organization are hired within the hiring range, Steps 1 through 5, with placement at the midpoint reserved for the most qualified candidates. Starting placement is based on directly related education and experience relative to the minimum qualifications of the position, required licenses or certifications, internal equity with current employees, and relevant labor market factors. Employees progress through the 10 steps over time through the City's established step and pay progression policies.
Current City employees applying to another position should refer to the Compensation & Classification Manual for the policies governing promotions, lateral transfers, and other internal salary changes.
ABOUT THE CITY OF CAMBRIDGE
The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve -- one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.
EQUAL OPPORTUNITY / AFFIRMATIVE ACTION
The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at humanresources@cambridgema.gov.