Night Auditor 

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowlege, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place. 

The Opportunity

As a Night Auditor, you will be responsible for the efficient check-in and out of all guests staying on property, while passing on all appropriate information. You will be accountable for a cash float, daily audit of all food and beverage outlets and audit reports, making changes to guests’ stay and keeping our Housekeeping team informed of these changes and any special requests. You will also act as a Switchboard Operator, and dispatch assistance to emergency calls and situations as required .   

Specific Accountabilities

• Accountable for a cash float
• Effective check in and check out of Banff Centre guests
• Daily reconciliation of outstanding arrival/departure traffic and any irregular room rates
• Provide a high level of customer service to both external and internal clientele
• Act as Switchboard Operator
• React responsibly and promptly in addressing guest complaints
• Respond to emergency calls and situations as required
• Daily audit of all Food and Beverage outlets and distribution of audit reports
• Daily posting of guest room and tax charges and the monitoring thereof
• Daily report gathering and reset of the S&C and Visual One PMS system
• Preparation of Front Desk for next day’s business
• Other related duties as assigned by duly appointed supervisor

Qualification and Educational Requirements

• Solid previous experience in a customer-service position
• Previous computer/office experience
• Experience in basic accounting principles
• Previous Night Audit experience is an asset
• Comfortable working knowledge of MS Office and point of sales machines
• Available for shift work, overtime, and split-shifts as needed

Special Requirements

• Due to the nature of this job, this position required the candidate to be available to work a flexible, irregular schedule and weekends.
• Shift hours will typically be from 11:00 pm to 7:00 am

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $19.96 per hour working up to 40 hours per week on a rotating schedule. Hourly employees who are on shift are eligible for a shift premium of $1.50 per hour for each hour worked at regular rates between 12 a.m and 6 a.m, 
• Benefits of working at Banff Centre are:
  • Transitional staff housing options (based on availability)
  • Employee Assistant Program
  • Professional Development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• We are accepting applications for the Night Auditor position until a suitable candidate has been found. 
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized. 
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.