Summary : The Spa Manager assists the spa director in driving and leading the operational and financial direction of the spa while ensuring the highest quality of guest services. The Assistant Director helps to oversee the management direction and development of the retail, reception and attendant staff as well as massage, esthetics, salon.  Develops, monitors, and reviews all staffing, scheduling, facility operations, supply procurement, revenue management, safety training, standard operating procedures, payroll management and guest service satisfaction.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

·         To share responsibility for the overall management and performance of the Spa daily operation.

·         Manager on Duty in Director’s absence and/or as needed.

·         Excellent in managing guest service and handling guest relations.

·         Exceptional skills in running a large SPA Operation Team in a seasonal environment (Esthetics, Massage, Beauty Salon, Lockers, pools, and fitness)

·         Experience in achieving retail and revenue goals.

·         Ability to perform general administrative tasks, maintain procedures for purchasing and inventory.

·         Experience in managing business to budgets, Payroll, Scheduling and maintaining an internal calendar as well as product inventory and ordering.

·         Extensive computer knowledge and computer applications.

·         Ability to take initiative, ownership and prioritize tasks.

·         Exhibit a professional and polite appearance at all times.

·         Ability to create supportive and nurturing environment which consistently delivers a spa experience that exceeds guest and staff expectations.

·         Direct involvement in hiring, counseling and terminations of all spa and retail employees.

·         Hold regular meetings to keep staff up to date on all aspects of the Spa’s operation.

·         Develops departmental procedures and standards in order to ensure an efficient and positve guest experience on an ongoing basis.

·         Responsible for training and accountability of service standards for all employees including supervisors.

·         Ensure Equipment is maintained in good working order.

·         Maintain professional relationships with suppliers and providers.

·         Ensure stock and cash items are kept safely under lock and key.

·         Minimize or eliminate losses through negligence with monitoring programs.

·         Manage inventory effectively and control ongoing service and product margin analysis to ensure profitability.

·         Implement opportunities for managing operational costs and boosting the bottom line.

·         Develop procedures for accurate inventory control and monitoring.

·         Develop and maintain compensation guidelines for customer complaint handling.

·         Anticipate, identify and ensure customer needs are being met in the best possible way.

·         Monitor customer satisfaction with surveys, focus groups and comment cards.

·         Guide staff to become caring problem solvers, cooperative, accommodating and fair.

·         Assists in creating the annual budgets and forecasts for both the spa and retail and ensures that the operations meet those numbers on a monthly basis.

·         Assist in developing Spa’s Marketing Strategy and ensure a consistent image is being portrayed.

·         Ensure the Spa is always staged for maximum buyer impact.

·         Assists in developing and making recommendations on spa treatments and packages to better utilize the skills of the staff as well as the use of the facilities

·         Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

·         Maintain a friendly and warm demeanor at all times.

·         Maintain an attentive, friendly, helpful and courteous attitude to all guests, managers and fellow employees.

·         Demonstrate an exceptional level of professionalism for the staff to emulate.

·         Develop and maintain gracious and efficient front desk procedures.

·         Create a motivating environment of sincerity, warmth and fun for staff and guests.

·         Perform staff evaluations with proposed action plans.

·         Strong organizational, problem-solving, and analytical skills.

·         Excellent written and oral communication skills.

·         Attend meetings/training as required by management.

·         Perform other duties as requested by management

Supervisory Responsibilities:        

Supervise The Spa at the Peaks Resort and all departments within. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:                                             

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:                   

·         Minimum 2 years’ experience as an Assistant or Spa Manager in a luxury spa setting.

·         Three to five years of related experience

·         Extensive knowledge of spa treatments.

·         Commitment to excellence and high standards.

Language Skills:                   

·         Passionate, positive and focused with strong communication skills.

·         Excellent verbal and written communication skills required.

·         Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

·         Must be able to convey information and ideas clearly

·         Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Mathematical Skills:                   

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:    

·         Ability to deal with standardized situations with only occasional or no variables

·         Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

·         Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

·         Must be able to evaluate and select among alternative courses of action quickly and accurately.

·         Must be able to work with and understand financial information and data.

·         Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need

·         Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

·         Strong interpersonal skills

·         Ability to manage priorities and workflow

·         Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.

·         Project and Maintain acceptable payroll commitments.

·         Guide business decisions by staying on top of Spa industry trends.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Explorer, Outlook Internet software; HotSOS system, Excel Spreadsheet software and Microsoft Word Processing software.

Other Qualifications:

·         Proficient in receptions/ reservation systems & Knowledge of Spa Systems. SpaSoft knowledge is a plus

·         Ability to focus attention on guests’ needs.

·         Ability to prioritize, organize and make appropriate judgments.

·         Ability to work well under pressure.

·         Ability to maintain positive relations and work cohesively with co-workers as part of a team.

·         Ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual preferences.

·         Must be able to work a flexible schedule, including nights, weekends, holidays and overtime.

·         Must be able to multi task.

·         Must routinely meet deadlines

Physical Demands:

·        Physical mobility to bend, lift, and stand for prolonged periods.

·        Must be able to function effectively at elevations of 10,000 feet or higher.

·         Lift and move a minimum of up to 25 pounds without assistance

·         Wear appropriate safety equipment.

·         Flexible and long hours sometimes required, including holidays and weekends.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually moderate.

Pay Range is $60,000-$70,000 DOE

FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time

Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts.