ABOUT THE LIBRARY:
At the Cambridge Public Library, we welcome all, inspire minds and empower community. We support a Cambridge where everyone has equitable opportunities to learn, people live their best lives, and democracy thrives. Since 1889, the Cambridge Public Library has been a place of learning and community where all are welcome to expand their horizons. Through the Main Library and six neighborhood branches — Boudreau, Central Square, Collins, O’Connell, O’Neill, and Valente — the Library operates as a unified system to offer free library services and programs to residents.
ABOUT THE ROLE:
Reporting to the Deputy Director of Libraries, the Manager of Borrower Services is a senior leadership position with responsibility for overseeing the daily operations of the Main Library Borrower Services Department and for coordinating system-wide borrower services. The Manager of Borrower Services supervises a team of 24, manages budgets, establishes priorities, and sets the tone for providing excellent library service to the public. The successful candidate will be a passionate advocate for public libraries, possess a track record of effective managerial and organizational leadership, and be able to inspire and engage staff and community members.
ESSENTIAL DUTIES AND RESPONSIBITILIES:
Provides leadership, vision, and coordination of system-wide borrower services:
Provides effective leadership and management for the Main Library Borrower Services Department:
Other Responsibilities:
MINIMUM REQUIREMENTS:
Education and Experience: Bachelor’s degree required. A minimum of five years of successful professional work experience, at least three years of which have been in a position of supervisory/managerial responsibility and involved direct service to the public. Or any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.
Knowledge, Skills, and Abilities:
PREFERRED QUALIFICATIONS: Master’s degree from an ALA-accredited school of library science, public library experience, and fluency in a language in addition to English are desirable.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.
WORK ENVIRONMENT:
Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. This position may be eligible for a hybrid work schedule under the City’s Telework Policy depending on operational needs.
SUMMARY OF BENEFITS:
REQUIRED DOCUMENTS:
Please upload the following documents to complete your application:
ABOUT THE CITY OF CAMBRIDGE
The City of Cambridge is a diverse and vibrant community that 120,000 residents of different ethnic, racial, religious, U.S. nationals and other backgrounds call home. We take pride in our City’s diversity and strive to create a workplace that is reflective of the community we serve -- one in which all employees can thrive. The City is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. In joining our team, you would work in a workplace environment that advances and values antiracism, diversity, equity, and inclusion (ADEI), and that is committed to embedding ADEI best practices and tenets in all aspects of our work. City of Cambridge residents are especially encouraged to apply to job openings.
EQUAL OPPORTUNITY / AFFIRMATIVE ACTION
The City of Cambridge is an Affirmative Action/Equal Opportunity Employer and does not discriminate based on race, color, sex, religion, age, national origin, disability, or any other protected category. Women, minorities, veterans, members of the LGBTQ+ Community, and persons with disabilities are encouraged to apply. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request by contacting Human Resources at humanresources@cambridgema.gov.