Desktop Support Level I

Description

Hudson River HealthCare provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Hudson River HealthCare (“HRHCare”) is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, Westchester County and the five boroughs. HRHCare is currently seeking a full-time Desktop Support Level I to join our team in Amityville.

A Desktop Support Level I provides Tier 3 phone support and ticket resolution, handles dispatches to HRHCare sites, new PC setup, respond to end-users requests, and provides on call support

Essential Duties and Responsibilities of a Desktop Support Level I:

• Manages outstanding problems and communicates status to IT Department and users using ITSM software
• Assists callers in both level 1 and level 2 support problem resolution and routes more complex issues to management team/systems team
• Provides onsite support to HRHCare locations
• Troubleshoots technical issues within HRHC environment
• Troubleshoots networking issues
• Assists in troubleshooting technical issues within eClinicalWorks
• Other duties as assigned, by Director of IT Support and Systems Team

Qualified candidate must possess:

• Experience supporting Win7, 10 and other technologies (iPads, Macbooks)
• Network, Printer, Wireless, and EHR troubleshooting
• Experience supporting Microsoft Active Directory

Minimum Education Requirement: Associate's degree in Information Technology or related fields (i.e. Computer Science)

Preferred Education Requirement: Bachelor’s degree in Information Technology or related fields (i.e. Computer Science)

Minimum Work Related Experience: 2- 4 years

Minimum Licensure: Valid New York State Driver's License

We are a network of 40 community and migrant health centers located in Peekskill, Beacon, Poughkeepsie, Amenia, Dover Plains, Hudson, Middletown, New Paltz, Goshen, Greenport, Haverstraw, Spring Valley, Nyack, Monticello, Walden and Yonkers, Amityville, Southampton, Wyandanch, Shirley, Patchogue, Coram, Huntington, Brentwood, Riverhead and the five boroughs. Annually, we serve over 185,000 patients and over 500,000 encounters.

We offer a competitive benefits package, which includes medical, dental, Life and AD&D insurance, ongoing training opportunities and a wellness program.

Interested candidates please submit your resume.

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