Field Service Engineer, NGS - Greater Boston Area (Remote)

Location: Boston, MA
Req ID: 22-MGI-024


Field Service Engineer, NGS - Greater Boston Area (Remote)

Reports to: Director of Field and Sales Support

Department: MGIA FSE USA

Location: US Northeast Region including the Greater Boston Area, Maryland (MD), Virginia (VA), Delaware (DE), Washington D.C. and Pennsylvania (PA).



Complete Genomics (a US subsidiary of MGI Tech) is rapidly expanding our business as one of top-3 players in the 3-Billion US market and looking for a Field Service Engineer. This position provides an opportunity to join a fast-paced team and make an impact in life sciences, working towards our vision to enable effective and affordable healthcare solutions for all. 

As the Field Service Engineer, reporting directly to the Director of Field and Sales Support, you will be responsible for providing onsite and remote service and support to customers. As a Field Service Engineer, you will also be responsible for providing feedback and service knowledge to other departments to drive improvements and share information on Instrumentations. The Field Service Engineer will perform service activities at clinical and scientific research sites according to approved written instructions, and documents the activities performed.


  • Troubleshoot, repair, and perform preventative maintenance on NGS (Next Generation Sequencing) Instruments according to documented instructions.
  • Install and remove NGS Instruments at clinical sites according to documented instructions.
  • Document activities, as required.
  • Coordinate service activities with site personnel, as needed.
  • Provide technical phone support to customers.
  • Communicate and help resolve technical issues in preparation for the install of the NGS Instruments.
  • Train others to perform servicing activities on NGS Instruments.
  • Generate service instruction documentation.
  • Follow all safety policies and procedures.
  • Support manufacturing, as needed.
  • Other duties, as assigned.

Education and Experience: 

  • Bachelor’s degree in an engineering/science field or equivalent experience.
  • Exceptional customer service skills and professionalism. 
  • Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
  • Previous experience with NGS instrumentation preferred.
  • Excellent organizational, time management, written and verbal communication skills.
  • Proficient in Microsoft Office products (Word, Excel, Outlook).
  • Detail-oriented.
  • Ability to follow procedures without deviation.
  • Up to 70% travel.

About Us:

Complete Genomics (a US subsidiary of MGI Tech) is a world leader in genetic sequencing platforms and lab automation solutions. MGI is one of the fastest growing biotechnology companies in the United States, pushing the boundaries of genomics research and healthcare with innovative new sequencing and robotics technologies. Complete Genomics Inc is committed to building core tools and technology to lead life science through intelligent innovation.

MGI focuses on R&D, production and sales of DNA sequencing instruments, reagents and related products to support life science research, agriculture, precession medicine and healthcare. With thousands of instruments worldwide, our proven technologies and products are well accepted by scientific research community and clinical diagnostic customers.


MGI offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package including but not limited to:

  • Medical, Dental and Vision Coverage
  • Life and AD&D Insurance
  • Long-term and Short-term Disability Insurance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Domestic Partner Benefits
  • Commuter Program
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • 20 PTO days and 11 holidays per year

MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

MGI will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee.

MGI has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at:

MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.


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