Field Bioinformatics Scientist

Location: San Jose, CA
Req ID: 22-MGI-017


Position Title: Field Bioinformatics Scientist - San Jose, California

Reports to: Director of Field and Sales Support 

Department: MGIA Customer Service 

Location: San Jose, California 



MGI Tech Co., Ltd., one of the subsidiaries in BGI Group, is committed to building core tools and technology to lead life science through intelligent innovation. MGI focuses on R&D, production and sales of DNA sequencing instruments, advanced robotic sample preparation, reagents, and related products to support life science research, agriculture, precision medicine and healthcare. MGI is a leading producer of advanced genomic sequencing technologies, and its multi-omics platforms include genetic sequencing, mass spectrometry, medical imaging, and laboratory automation.

Founded in 2016, MGI has more than 1000 employees, nearly half of whom are R&D personnel. MGI operates in over 26 countries and regions and has established multiple research and production bases around the world. Through its innovative technology, MGI has the ambitious vision to enable effective and affordable healthcare solutions for all.



As a Field Bioinformatics Scientist at MGI, you will provide expert support to customers from instrument and software installations, NGS data processing and analysis to after-sale technical support. You will also assist R&D process by providing the customers’ feedbacks for the further development and improvement of MGI’s products. This position is San Jose, California based. Occasional travels to Canada and Latin America countries are also required.



  • Onsite installation and commission of MGI’s hardware products such as Sequencers, Servers, and networking infrastructures;
  • Deploy MGI’s software and bioinformatics pipelines;
  • Provide onsite, phone, or email pre- and after-sale technical support on MGI instruments, software and bioinformatics pipelines;
  • Provide support for NGS informatics processing and data analysis;
  • Maintain and upgrade MGI’s data processing and analysis algorithms;
  • Assist R & D in the development and improvement of products by providing feedbacks from customers;
  • Ability to work in a fast paced, collaborative environment to meet deadlines;
  • Assist sales in introducing MGI’s products to potential customers;
  • Up to 50% traveling;
  • Willing to travel to Canada and Latin America countries as needed.



  • Must have a minimum of 3 years’ related work experience;
  • Familiar with the servers, centralized & distributed storage, and cloud computing products commonly used in the market;
  • Excellent problem solving and communication skills;
  • Be able to perform under time constraints with great troubleshooting skills;
  • Background in genomics, computational analysis of NGS data is a strong plus;
  • Experience interacting with customers (both internal and external);
  • Proficiency in R, Python, Perl and/or Java, and the Linux environment;
  • Familiarity with public genetics resources such as dbSNP, ClinVar, UCSC, NCBI, Ensembl and COSMIC, etc.



  • Ph.D. or Masters in Bioinformatics, Genetics or Computational Biology.



MGI offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. MGI contributes to the benefits package.

  • Medical, Dental and Vision Coverage
  • Life and AD&D Insurance
  • Long-term and Short-term Disability Insurance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Domestic Partner Benefits
  • Commuter Program
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • 20 PTO days and 11 holidays per year


MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

MGI will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee.

MGI has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at .


MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.


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