Field Service Engineer, NGS - South Carolina (Remote)

Location: South Carolina
Req ID: 22-MGI-019


Field Service Engineer, NGS - South Carolina (Remote)

Reports to: Director of Field and Sales Support

Department: MGIA FSE USA

Location: US Southeast Region including Southern North Carolina (NC), South Carolina (SC), Georgia (GA), Florida (FL)



This position provides an opportunity to join a fast-paced team and make an impact in life sciences, working towards our vision to enable effective and affordable healthcare solutions for all. The Field Service Engineer provides onsite and remote service and support to customers. She/He provides feedback and service knowledge to other departments to drive improvements and share information on Instrumentations. The Field Service Engineer performs Service activities at clinical and scientific research sites according to approved written instructions, and documents the activities performed.

Reporting to the Director of Field and Sales Support, we are hiring Field Services Engineers in the US Southeast Region including Southern North Carolina (NC), South Carolina (SC), Georgia (GA), Florida (FL).



  • Troubleshoot, repair, and perform preventative maintenance on NGS (Next Generation Sequencing) Instruments according to documented instructions.
  • Install and remove NGS Instruments at clinical sites according to documented instructions.
  • Document activities, as required.
  • Coordinate service activities with site personnel, as needed.
  • Provide technical phone support to customers.
  • Communicate and help resolve technical issues in preparation for the install of the NGS Instruments.
  • Train others to perform servicing activities on NGS Instruments.
  • Generate service instruction documentation.
  • Follow all safety policies and procedures.
  • Support manufacturing, as needed.
  • Other duties, as assigned.



  • Bachelor’s degree in an engineering/science field or equivalent experience.
  • Exceptional customer service skills and professionalism. 
  • Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
  • Previous experience with NGS instrumentation preferred.
  • Excellent organizational, time management, written and verbal communication skills.
  • Proficient in Microsoft Office products (Word, Excel, Outlook).
  • Detail-oriented.
  • Ability to follow procedures without deviation.
  • Up to 70% travel.



MGI offers its eligible employees and their dependents (including domestic partners) a comprehensive and competitive benefits package. MGI contributes to the benefits package.

  • Medical, Dental and Vision Coverage
  • Life and AD&D Insurance
  • Long-term and Short-term Disability Insurance
  • Voluntary Life and AD&D Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Domestic Partner Benefits
  • Commuter Program
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • 20 PTO days and 11 holidays per year



MGI Tech Co., Ltd. (MGI) is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, MGI produces robotic instruments, consumables, and reagents to support life science research, medicine, and healthcare. MGI’s multi-omics platforms include, but not limited to, robotics and automation, mass spectrometry, and medical imaging. MGI is rapidly expanding to serve the growing global Healthcare/BioPharma/Biotech markets, with a mission to develop and promote advanced life science tools for research and future healthcare.


MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.

MGI will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee.

MGI has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at .


MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.


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