The Texas Municipal League Intergovernmental Risk Pool, located in Austin, is a public entity risk pool providing workers’ compensation, liability, and property coverages to more than 2,800 Texas local government entities. We are seeking a Claims Processor to perform specialized duties in support of the processing of member liability and property claims. 

Job Duties:

• Reviews and processes assigned auto claims.

• Sets up exposures and reserves.

• Confirms salvage is ready for pick up, equipment and decals are removed, follows up with receipt of titles, and tracks salvage recoveries

• Contact claimants to advise of claims procedures.

• Processes payments based on provided estimates.

• Answers the telephone and provides information and assistance.

• Prepares total loss evaluations using online resources.

• Coordinates the provision of rental vehicles to claimants and Members.

• Reviews and processes assigned General Liability Claims (for the potholes & glass).

• Reviews and processes third-party subrogation demands for payment. 

• Performs duties as assigned.

Knowledge Required:

• Knowledge of liability and property claims processing principles.

• Knowledge of insurance principles.

• Knowledge of customer service principles and practices.

• Knowledge of auto damage appraisal principles.

• Knowledge of Claims Center and Microsoft suite, i.e. Word and Excel

• Skill in decision-making and problem-solving.

• Skill in interpersonal relations and in dealing with the public.

• Skill in oral and written communication

Minimum Qualifications:

• Knowledge and level of competency are commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Texas for the type of vehicle or equipment operated.
   

The Pool is an Equal Opportunity Employer. 

We consider applicants for all positions without regard to race, religion, sex, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or handicap, or any other legally protected status.