- The Director manages and oversees the operation of the Transportation Department to ensure that safe, reliable, comfortable, and clean service is provided in an efficient and effective manner.
- The Director works with other departments to ensure reliable and quality resources are deployed for all of Operations regarding applicable assets and amenities.
- The Director coordinates, mediates, and corresponds between the bargaining unit representing the Supervisory group as well as the bargaining unit representing the frontline employees made up of Bus Operators, Maintenance personnel and Customer Service Representatives.
- The Director represents the Transportation Department at Executive Team management meetings; shall occasionally make high-level presentations to the Board of Directors; lends expertise, advice for strategies, and makes recommendations for improving PSTA’s daily fixed-route and mobility operations.
- Manages and directs the operations and workflow of the Transportation Department to ensure that safe, reliable, and quality service is provided to the riding public in an efficient and effective manner.
- Supervises the Transportation department’s bargaining and non-bargaining employees encompassing the operation of PSTA’s dispatch and route services to preserve the highest integrity for day-to-day transit operations to minimize problems or interruptions to the riding public.
- Ensures transit operations meets and follows federal, state, and local laws, regulations, and policies.
- Observes and analyzes work practices, encourages positive workflow changes, resolves workflow problems, seeks resolution to labor issues, and coordinates with staff and other departments as necessary to resolve matters as they may arise.
- Provides direction and manages the operation and staff of the Transportation Department by setting goals, objectives, and establishing performance and financial standards –measured by the company’s scorecard performance management and benchmarking program.
- Handles complex and difficult pressing matters with the Union as they may arise; schedules and meets with Union representatives to reach resolution for areas of conflict, confusion, or contention.
- Supervises direct-reports and support staff including prioritizing and assigning work, conducting performance evaluations, enforcing policies and procedures, making hiring decisions, and determining courses of action or making recommendations for disciplinary actions or adverse work status changes.
- Manages the Labor Agreement with bus operators and supervisors to include contract compliance, grievance resolution, and serves as a member of the contract negotiating team; administers provisions of the Collective Bargaining Agreements.
- Investigates and resolves customer complaints; mitigates high-profile service delivery issues with board members, elected officials, other agencies, and the public with immediate, prompt, and resolute effect.
- Initiates workforce planning to ensure that adequate staff exists to meet service schedule requirements.
- Provides expertise in assistance to the planning, scheduling, payroll, and benefits staff on a weekly basis and as often as required.
- Routinely works to update and further develop standard operating procedures (SOPs) regarding shift scheduling, dispatching, radio operating, road supervision, safety response and other applicable work processes.
- Assists in the preparation of the Transportation budget, administers the budget as applicable, tracks and minimizes expenditures.
- Prepares, coordinates, and cooperates with other departments on providing documentation required in support of the FTA triennial review, drug and alcohol audits, state or federal system audits, and/or independent audits as may arise.
- Participates in various labor management committees and projects, participates in problem solving, grievance resolution, and other related labor relations activities.
- Participates in recommending the appointment of staff; provides or coordinates staff training, works with employees to correct performance or workflow deficiencies, implements discipline procedures, and recommends employee terminations.
- Interacts with other transit agencies, governmental agencies, service and commuter matters, community organizations, and the public regarding transit operations.
- Investigates, documents, and reports inappropriate conduct occurrences, accidents, disputes, or other operational irregularities.
- Reports to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents/accidents - attending related required meetings as assigned.
- Manages special projects with minimal oversight and assignments being reviewed upon completion.
- Understands that performance will be reviewed periodically with recommendations for change/improvement as applicable.
- Responsible for actively supporting implementation of PSTA’s EEO Program and equitably administering all Authority policies and procedures.
Education: High School Diploma or G.E.D. with relevant work experience in public transportation, or related field. May consider combined with experience requirements supplemented by additional courses or training in transportation, business, or other relevant area; college degree preferred.
Experience: Five years’ experience in the transit industry, including three years in progressively responsible positions managing staff. Prefer experience working with labor unions, including day to day interactions and contract negotiations.
Software: Advanced skills to include but not limited to: MS Windows, MS Internet Explorer, MS Office (Word, Excel, Access, Power Point, Outlook).
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Applicable Federal, State and Local laws, rules and regulations including the Americans with Disabilities Act; Basic budgeting principles and practices; Theories, principles, and practices of public transit operations; Familiarity with TSA, TSI, NTI, TCRB, CUTR, and APTA agencies’ offerings; some knowledge of Homeland Security’s “NIMS” structure and methods to be deployed during times of an emergency.
Skilled in: Strong communication and relationship-building skills, including in challenging situations; Providing senior-level staff leadership including motivating and rewarding employees; labor relations and maintaining good communications with a bargaining unit and Union; Making and taking action on decisions; Exercising independent judgement; Investigating, documenting and reporting inappropriate conduct occurrences, accidents, disputes, or other operational irregularities; Excellent oral and written skills including the ability to write clear and effective reports, business correspondence, and procedure manuals; Conducting investigations and responding to customer or employee complaints.
Abilities: Interact with other transit agencies, governmental agencies, community organizations, and the public regarding transit operations, service and commuter matters; Make presentations to a wide range of audiences; Read, analyze, and interpret PSTA policies, professional journals, technical publications, and government regulations; Work with a diverse workgroup, being supportive of different backgrounds, experiences and cultures to create a cohesive environment of trust; Meet the demands of a fast-paced environment that may require meeting deadlines specific to driver run assignments; Manage special projects with minimal oversight.
Office setting mainly exposed to background noise related to a busy radio control center, dispatch window, and frequent employee inquiries in personal office. Exposure to hundreds of employees in various break rooms, offices, and rest rooms to include some exposure to buses and other vehicles in a maintenance bay climate and general parking area for fleet of vehicles.
PSTA offers great training and career development opportunities. Learn more here: PSTA Professional Development
PSTA is an Equal Employment Opportunity Employer M/F/D/V. We are committed to equal employment opportunity to all qualified persons, without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status, as established by Federal or State laws.
PSTA complies with the Americans with Disabilities Act (ADA), to provide reasonable accommodations for persons with disabilities. If you have a disability that requires accommodation during the application or interview process, please call Human Resources at 727-540-1854.
PSTA is a Drug-Free/Smoke-Free Workplace.
Veterans’ Preference – Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment by PSTA, and are encouraged to apply for the positions being filled.