For nearly four decades, PACO Group has helped the MTA guide complex capital and technology programs from concept to completion. We are now recruiting an accomplished Change Management Lead to drive the people-side of the MTA’s Enterprise Asset Management (EAM) Improvement Program. In this role you will architect and deliver an organization-wide change strategy—grounded in Prosci’s ADKAR or similar frameworks—that aligns agency leadership, equips frontline staff, and embeds new systems and processes without disrupting day-to-day service. If you excel at translating vision into action, fostering cross-agency buy-in, and measuring adoption through data-driven metrics, we’d like to hear from you.

Position Summary:

The Change Management Lead will spearhead organizational change efforts across all phases of the MTA’s Enterprise Asset Management (EAM) Improvement Program. This individual will develop and execute structured change management strategies to support the successful adoption of new systems, processes, tools, and behaviors across MTA agencies. Working in close collaboration with technical, operational, and leadership stakeholders, the Change Management Lead will ensure that EAM-related transformations align with MTA’s vision, mitigate disruption, and foster lasting engagement and capability-building across the organization.

Key Responsibilities:

1. Change Management Strategy and Planning

• Develop and execute a comprehensive change management strategy using the Prosci ADKAR model or equivalent frameworks.
• Lead change impact assessments, stakeholder analyses, and organizational readiness evaluations across departments and agencies.
• Create structured change management plans addressing communication, training, sponsorship, resistance management, and reinforcement.

2. Stakeholder Engagement and Communication

• Collaborate with executive sponsors, agency leaders, project teams, and external consultants to ensure alignment on change strategy.
• Design and deliver multi-channel communication strategies that clearly articulate the vision, benefits, and impacts of change initiatives.
• Conduct stakeholder workshops and change readiness sessions to align expectations and gather feedback.

3. Training and Capability Development

• Identify training needs and oversee the development of user-specific training materials and delivery programs.
• Partner with training teams and SMEs to facilitate knowledge transfer and hands-on learning.
• Establish learning reinforcements and post-training support models (e.g., coaching circles, job aids, change champions).

4. Change Execution and Monitoring

• Oversee implementation of change initiatives and provide ongoing change leadership throughout all program phases.
• Monitor adoption and usage of new systems/processes, using KPIs, surveys, and engagement metrics.
• Identify and manage resistance to change and course-correct based on feedback and adoption data.

5. Culture and Organizational Alignment

• Align change initiatives with MTA’s strategic objectives, values, and enterprise culture goals.
• Support efforts to embed continuous improvement and performance-based management practices into organizational DNA.
• Facilitate cross-agency alignment and shared ownership of change through community-building and knowledge sharing.

Minimum Qualifications:

Education:

• Bachelor’s degree in Organizational Development, Psychology, Business Administration, or related field.
• Master’s degree preferred.

Experience:

• Minimum of 10 years of professional experience in leading large-scale organizational change initiatives.
• Minimum of 5 years working in a public sector, transportation, utility, or infrastructure environment.
• Proven experience working within cross-functional program teams, ideally in projects involving enterprise system implementation (e.g., EAM, ERP).

Certifications:

• Required: Prosci Change Management Certification (or equivalent methodology such as ACMP CCMP).
• Preferred: PMP (Project Management Professional), Six Sigma (Green or Black Belt), or Organizational Development credentials.

Key Skills & Competencies:

• Deep knowledge of change management methodologies, tools, and best practices.
• Strong interpersonal and facilitation skills, with the ability to influence and collaborate with senior leaders and diverse stakeholder groups.
• Ability to simplify complex concepts and communicate them effectively to a broad audience.
• Demonstrated experience in measuring change success, building adoption metrics, and developing reporting dashboards.
• Excellent written, verbal, and presentation skills.
• Experience in creating and sustaining a change network or change champion model across a large organization.

• Working knowledge of enterprise asset management principles and standards (e.g., ISO 55000, PAS 55) is highly desirable.

   

Benefits

401(k) and 401(k) Employer Matching
Health Insurance
Dental Insurance
Group Life Insurance, LTD and AD&D
Paid Time Off
Paid Holidays
Professional Development Assistance

PACO Group, Inc. is committed to furthering opportunities for everyone in the national construction market. The firm periodically reaffirms this commitment through an active affirmative action plan. It provides Equal Employment Opportunities (EEO) to all employees without unlawful discrimination regarding race, creed, color, national origin, sex, age, disability, marital status, religion, military status, pregnancy, sexual orientation, or citizenship status. As an equal opportunity employer, we have recruited, hired, promoted, and retained an ethnically and socially diverse professional staff. Our efforts to date have produced a multidisciplinary workforce - a record of diversity that extends to the highest levels of the firm's management.