WHO WE ARE:
We are a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle. We are based out of sunny Southern California at the Tilly’s RSC. You’ll hear the term RSC a lot, it stands for Retail Support Center since our corporate offices are here to support our retail and online stores.
Working at Tillys allows you to experience a new style of work life. Our work culture is fun and relaxed. We encourage you to be you and that means you should be comfortable. Our employees enjoy a casual dress code and a fun, fast paced work environment where creative minds work together to achieve common goals. As a part of the team you’ll contribute towards and share in our success. A career at Tillys is all about working together to make things happen… so what are you waiting for?
SUMMARY:
The following is a brief description of responsibilities to be performed by the Jr. Network Administrator. Job responsibilities include, but are not limited to the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Infrastructure & Systems Management:
· Design, document, test, and maintain computer programs and automation workflows related to warehouse management systems (WMS), machine operating systems, and IoT devices in the distribution center
· Support and optimize virtualized and containerized server environments, including VM provisioning, patch management, and cloud-hybrid infrastructure integration
· Manage and maintain core infrastructure including wireless systems, edge computing devices, and network security appliances.
Operational Technology Support:
· Provide day-to-day support for distribution center operations, including barcode scanning equipment, mobile computers, automated label printers, RFID systems, and smart warehouse devices
· Support integration between operational technology (OT) and information technology (IT) systems, ensuring seamless data flow and system reliability
· Monitor automated material handling equipment connectivity and troubleshoot network-related issues
Identity & Access Management:
· Administer Microsoft 365/Azure AD (Entra ID) environment, including user provisioning, DNS, DHCP, and hybrid identity services
· Manage and maintain zero-trust security principles and multi-factor authentication (MFA) systems
· Support identity governance and access reviews for compliance requirements
Monitoring, Security & Incident Response:
· Monitor environment health using modern observability tools, AI-powered analytics, and automated alerting systems
· Provide incident response, problem resolution, and root cause analysis support
· Assist in cybersecurity initiatives including endpoint detection and response (EDR), vulnerability management, and security awareness programs
Collaboration & Documentation:
· Consult with stakeholders to determine hardware, software, and system requirements for business operations
· Develop and maintain comprehensive documentation, standard operating procedures (SOPs), and knowledge base articles
· Participate in IT projects supporting digital transformation and operational efficiency initiatives
· 5+ years of desktop and end-user support experience.
· 5+ years of experience with Microsoft Active Directory and supporting services (DNS, DHCP).
· Knowledge of networking technologies including Ethernet, TCP/IP, VLANs, wireless standards (Wi-Fi 6/6E), and basic network security.
· Familiarity with virtualization platforms (Hyper-V, VMware, or similar) and cloud services (Azure, AWS, or similar)
· Understanding of automation tools, scripting (PowerShell, Python, or similar), and modern IT service management (ITSM) platforms
· Basic knowledge of cybersecurity principles and best practices
ADDITIONAL QUALIFICATIONS:
· Strong analytical and problem-solving skills with attention to detail
· Ability to work in a fast-paced, 24/7 operational environment
· Excellent communication and customer service skills
· Ability to learn quickly and apply knowledge.
· Ability to multitask and reprioritize projects frequently.
· Ability to define problems, collect data, establish facts, and solve problems.
· Experience with VMware vSphere (6.x+), a plus.
· Experience Microsoft System Center Configuration Manager (SCCM).
· Experience with Meraki and/or Cisco Networking, including switching and wireless networking.
· Experience supporting a warehouse environment.
EDUCATION and/or EXPERIENCE:
· High School Diploma required.
· Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
· Relevant certifications (CompTIA A+/Network+/Server+/Security+, Microsoft and Cisco certifications, or similar) are a plus
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
· Typical office environment with low level noise exposure.
WHY US?
· Bonus eligible
· 401k
· Comprehensive medical and dental benefits … vision is fully paid by us!
· Employee Discount online and in-store
· Discount on numerous attractions, travel and events
· Employee Sample Sale
· Relaxed work environment … wear what we sell in our stores
· 40 hours paid sick time granted on day 1!
· Fitness and wellness events virtually or at the office
“Tillys will consider applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Municipal Code, Chapter XVIII, Article 9 (Los Angeles Fair Chance Initiative for Hiring (Ban the Box).”