computer security Systems specialist (service desk)  

Job Description:

The Contractor shall be responsible for employing fully qualified, trained, experienced, competent to perform their assigned work, and physically able to perform the work required as outlined in the NIST NICE Framework

Level:

Senior (7– 10 Years of Experience)

Basic Qualifications:

• U.S. Citizenship

Skills/Experience:

• Provide effective front-line support leveraging service desk ticketing system, telephone, and email communications in a 24x7 operational environment. 
• Support the service desk shift lead in operational activities. 
• Interact with government Program Manager for the service desk regarding operational issues. 
• Ensure timely and effective response to internal and external mission partners. 
• Tableau experience is a plus. 

Professional Skills:

A qualified candidate should also have excellent analytical and problem-solving skills as well as interpersonal skills to interact with customers, team members and upper management.

Work Location:

Arlington, VA

Travel Requirement:

None

Security Clearance: Requirement:

Secret security clearance