LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

SHIFT:  Hours will vary - Weekends, holidays, and special events | Weekday shifts as requested

LOCATION:  Lakeshore College - Cleveland, Wisconsin

POSITION SUMMARY:  Responsible for providing essential support in conducting campus tours for visitors and assisting with technology-related needs in the Lakeshore Student Self Service Hub. This position is ideal for individuals who are personable, tech-savvy, and enjoy helping others navigate both the campus and technology tools effectively by providing an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

• Guide prospective students, families, and other visitors through the campus while offering insightful information about campus facilities, programs, and support services.
• Assist in preparing for and actively participate in college events, helping to support tours of program areas and student life experiences.
• Help students with technology-related inquiries, including troubleshooting basic technical issues, offering guidance on navigating the College website and online application, and training students on how to effectively use apps within MyLakeshore.
• Assist department staff with special projects.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required. 
• Students of General Studies, Business, Technology, and Hospitality related discipline preferred.
• Must be enrolled in a program pursuing a minimum of six credits per semester.

CERTIFICATIONS, LICENSURE, REGISTRATION:

• None

KNOWLEDGE, SKILLS, AND ABILITIES: 

KNOWLEDGE

• Knowledge of Lakeshore's mission, vision and strategic direction. 
   
• Must have a customer-focused attitude, take initiative when needed, and possess strong communication and organizational skills to effectively assist with tasks and interact with students, staff and visitors.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills. 
• Effective interpersonal skills and customer service skills. 
• Strong critical thinking and problem-solving skills. 

ABILITIES:

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical, and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.  
• The noise level in the work environment is usually moderate. 

CONDITION(S) OF EMPLOYMENT:

• Employment conditional on completion of a Background Information Disclosure (BID with the results acceptable to the College.
• Student success always comes first and it is expected that the student maintains average grades while employed. Failure to do so may result in their student help position being discontinued.
• Students must be active and enrolled in a minimum of 6 credits per semester and/or enrolled in an academic program.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. 

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