Beauty Advisor - Estee Lauder

Location: Holt Renfrew - Vancouver (737 Dunsmuir St.)
Department: Sales - Cosmetics, Skincare & Fragrances
Cosmetic/Brand Line: Estee Lauder (1937)
Work Status: Part-Time
# of openings: 1
Project #: 14566

Description

 

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The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.  Beauty Advisor compensation is commission-based and is directly tied to sales volume results. Upon reaching a volume of $600K, Beauty Advisors are equipped with additional clienteling tools.

Specific responsibilities include the following:
• Consistently deliver Holt Renfrew’s “Amazing Service, Amazing Sales” to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Perform other duties, as assigned.

The ideal candidate:
• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years experience in a commission-based sales environment
• Make-up artistry or aesthetics certificate may be required for certain brands
• Prior retail sales experience in a luxury environment preferred

All candidates for positions at Holt Renfrew are expected to:
• Be extraordinary
• Drive performance
• Celebrate successes

The measures of success:
• Consistent achievement of daily, weekly, and monthly sales targets
• Growth in number of clients (new and existing)
• Delivery of extraordinary service to customers





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