Location: Holt Renfrew - Calgary (510-8th Avenue SW)
Department: Loss Prevention
Cosmetic/Brand Line: N/A - Not Applicable
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15764


To enhance the customer experience, to increase sales and profits and to champion Holt Renfrew as the employer of choice, the Investigator protects company assets from fraud and internal/external loss.

Specific responsibilities include (but are not limited to) the following:
• Routinely walk floor to observe, identify dishonest persons both externally and internally
• Observe and dispatch by monitoring CCTV system
• Apprehend shoplifters and maintain records of apprehensions
• Testify at criminal proceedings as appropriate
• Conduct periodic P.O.S. audits
• Conduct internal investigations as required with confidentiality
• Analyze and follow up on transactional reporting
• Minimize company loss due to paperwork errors
• Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
• Respond to emergencies in a timely manner, ensuring appropriate follow up reporting
• Provide support and follow up on audits to ensure compliance
• Perform other duties, as assigned

The ideal candidate:
• College Degree
• 2-3 years experience in a similar capacity
• Kinesic interview techniques or other interviewing/interrogation training
• Previous experience in a retail environment
• Standard first aid, CPR OPA Level II
• Maintain provincial guard license

All candidates for positions at Holt Renfrew are expected to:
• Be extraordinary
• Drive performance
• Celebrate successes

The measures of success:
• Store EBIT results versus plan
• Departmental scorecard results
• Individual objectives linked to the achievement of Asset Protection goals

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