Location: Holt Renfrew - Calgary (510-8th Avenue SW)
Department: Loss Prevention
Cosmetic/Brand Line: N/A - Not Applicable
Work Status: Permanent Part-Time
# of openings: 1
Project #: 15763


At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.  Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners. The Investigator protects company assets from fraud and internal/external loss.


Specific responsibilities include (but are not limited to) the following: 

  • Routinely walk floor to observe, identify dishonest persons both externally and internally
  • Observe and dispatch by monitoring CCTV system
  • Apprehend shoplifters and maintain records of apprehensions
  • Testify at criminal proceedings as appropriate
  • Conduct periodic P.O.S. audits
  • Conduct internal investigations as required with confidentiality
  • Analyze and follow up on transactional reporting
  • Minimize company loss due to paperwork errors
  • Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
  • Respond to emergencies in a timely manner, ensuring appropriate follow up reporting
  • Provide support and follow up on audits to ensure compliance
  • Comply with all Health & Safety policies and requirements
  • Perform other duties, as assigned


The ideal candidate:

  • College Degree
  • 2-3 years experience in a similar capacity
  • Kinesic interview techniques or other interviewing/interrogation training
  • Previous experience in a retail environment
  • Standard first aid, CPR OPA Level II
  • Maintain provincial guard license


The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients
  • Leadership behaviours - all employees at Holt Renfrew are expected to:
    • Inspire with Service
    • Lead with Passion
    • Own it with Pride
    • Earn lasting Relationships

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