Specialist, Digital Product Presentation

Location: Holt Renfrew - Toronto - Corporate Store Support Centre (60 Bloor Street West, Suite 1100)
Department: Store Experience
Cosmetic/Brand Line:
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15757

Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired everyday. 

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Ecommerce team is looking for a Specialist, Digital Product Presentation to further support the growth of our beauty business on Holt Renfrew’s digital flagship.  Working with the Category Manger of Ecommerce, they will ensure a best in class experience for our beauty customer online.

Specific Responsibilities include the following:

  • Use customer data and Google Analytics data to drive conversion to develop expert knowledge of the beauty customer
  • Share insights with category management and merchant teams on the online beauty customer with the intention of driving conversion and identifying future selling opportunities
  • Liaise with vendors and merchants to ensure proper management and tracking of the annual beauty gifting program
  • Gather the necessary product information and online guidelines from vendors and follow up on missing data and correct any errors in a timely manner
  • Respond to vendor inquiries regarding product information accuracy, product onboarding, online availability
  • Coordinate collection of all digital assets with vendors, including communicating expected delivery times and uploading digital assets onto the commerce platform
  • Partner with Shop Management to leverage data to adjust merchandising and product information

The ideal candidate:

  • Minimum 5 years of experience in Ecommerce
  • Post secondary degree or related experience
  • Experience with SAP and Hybris is an asset 

Capabilities

  • Customer centric and make decisions with the Holt Renfrew customer in mind
  • Expert knowledge of the beauty customer
  • Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
  • Confident and effective written and verbal communication skills
  • Highly service-oriented with exceptional organizational and follow up skills
  • Detail oriented and organized
  • Advanced knowledge of Microsoft Excel and Google Analytics

The measures of success:

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

 

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

 





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