Associate, Cash Office

Location: Vancouver, BC - (737 Dunsmuir St.)
Department: Loss Prevention
Cosmetic/Brand Line:
Work Status: Permanent Part-Time
# of openings: 1
Project #: 15736


Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. 

As Canada’s leading luxury retailer, our purpose at Holt Renfrew is to Inspire a Life of Style and this inspiration starts with you! Together, we drive Passion, Warmth, Excellence, and Unity, to deliver extraordinary experiences and build lasting relationships with our customers and each other. 

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.


Associate, Audit & Control (Cash Office)


The Associate, Audit & Control provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check.

Specific responsibilities include (but are not limited to) the following:

  • Ensure inbound customer calls are answered following company standards
  • Accurately route calls to recipients or deliver messages in a timely fashion
  • Maintain phone directory for location
  • Oversee repairs of technical systems (POS, etc.)
  • Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations
  • Manage Customer’s Own Goods, and other No Inventory Value/No Charge tracking
  • Ensure general office practices maintained and a neat and tidy workplace to mitigate loss
  • Perform department auditing of company policies and procedures
  • Provide support and follow up on audits to ensure compliance
  • Perform other duties, as assigned

The ideal candidate:

  • High School diploma or equivalent
  • 2-3 years of previous work experience in a similar environment; retail preferred
  • Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
  • A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients


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