Assistant, Personal Shopping-Seasonal

Location: Ogilvy - Montreal (1307 Sainte-Catherine Street W.)
Department: Store Experience
Cosmetic/Brand Line: N/A - Not Applicable
Work Status: Temporary Part-Time (Contract)
# of openings: 1
Project #: 15702

Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. 

As Canada’s leading luxury retailer, our purpose at Holt Renfrew is to Inspire a Life of Style and this inspiration starts with you! Together, we drive Passion, Warmth, Excellence, and Unity, to deliver extraordinary experiences and build lasting relationships with our customers and each other. 

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.  Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.

The Assistant, Personal Shopper provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include (but are not limited to) the following:

  • Schedule all appointments and maintain calendar of Personal Shopper
  • Review and handle all correspondence including drafting of and producing official client invitations
  • Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
  • Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
  • Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
  • Coordinate alterations, product transfers, COG’s, Holds and other services as required
  • Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
  • Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
  • Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
  • Reduce or eliminate loss through effective loss prevention
  • Attend PK session to become the expert
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • High School diploma
  • Previous retail experience preferred
  • Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
  • Fully bilingual in French and in English.

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients




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