Assistant General Manager

Location: Holt Renfrew - Toronto - Bloor (50 Bloor Street West)
Department: Store Experience
Cosmetic/Brand Line:
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15460


Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired everyday. 

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Assistant, General Manager (Bloor location) leads the sales management team within a flagship store environment.

Specific responsibilities include (but are not limited to) the following:

  • Collaborates with DVP/GM in making key decisions that directly impact the achievement of top-line sales and EBIT targets for the store
  • Achieve top-line sales and EBIT targets for the store
  • Deliver all payroll, capital and expense plans within budget
  • Drive productivity by ensuring that retail operating processes and policies are effectively implemented with adequate control and monitoring
  • Recruit, select, hire and on-board the best talent
  • Lead, motivate, and retain a high-performing sales management team
  • Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
  • Personally and through the store leadership team recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
  • Model leadership behaviours that promote a culture of open communication, employee development and trust
  • Develop a clear talent and succession plan for the store, ensuring the retention of key talent
  • Direct the management of payroll and expense budgets for selling divisions
  • Achieve store customer service targets and resolve sensitive or highly complex customer issues
  • Lead sales management team to develop, maintain and grow active client bases within their areas
  • Increase wallet share of high value customers through the consistent delivery of extraordinary personalized service
  • Develop a network of key industry contacts within the retail and luxury community and have a sound understanding of industry trends and practices
  • Direct the successful implementation of customer relationship and Loyalty management programming
  • Partner in and influence the development of store seasonal plans
  • Partner with the DVP/GM in the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
  • Achieve Asset Prevention targets
  • Collaborate with Operations role to drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
  • Serve as MIC (manager in charge) of the store as required
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • Post-Secondary degree or certificate in Business or Retail management
  • Previous retail experience, preferably within a luxury environment
  • 8+ years management experience in a similar size business with accountability for managing Managers
  • Working knowledge of Microsoft Office including Outlook, Word and Excel

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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