Personal Shopping Coordinator

Location: Ogilvy - Montreal (1307 Sainte-Catherine Street W.)
Department: Marketing & Customer Experience
Cosmetic/Brand Line:
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15455


Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. 

 As Canada’s leading luxury retailer, our purpose at Holt Renfrew is to Inspire a Life of Style and this inspiration starts with you! Together, we drive Passion, Warmth, Excellence, and Unity, to deliver extraordinary experiences and build lasting relationships with our customers and each other. 

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The primary role of the Coordinator, Administrative in Personal shopping is to support the delivery of extraordinary customer experiences.  As a partner to the business team, this role executes operational, administrative, customer service, and technical tasks.

Specific responsibilities include the following:

  • Create weekly work schedules in timekeeping system; perform schedule maintenance.
  • Assist with customer and employee communication.
  • Coordinate schedules, meetings, and training sessions.
  • Process compensation paperwork related to contests, adjustments, and incentives.
  • Distribute sales reports and perform selling and performance analysis.
  • Coordinate customer special orders and merchandise repairs.
  • Assist with training of new employees on processes and procedures.
  • Executive customer transfers and merchandising RTVs.
  • Perform other duties, as assigned.

The ideal candidate: that inclues, evenings, weekends and holidays.

  • High school diploma.
  • Extensive knowledge of Microsoft Office suite.
  • Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
  • Priority setting and time management skills
  • Fully bilingual in French and in English

All candidates for positions at Holt Renfrew are expected to:

  • Be extraordinary
  • Drive performance
  • Celebrate successes

The measures of success:

  • Behaviours
  • Sales to Plan
  • Individual Objective

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