Assistant, Personal Shopping

Location: Holt Renfrew - Mississauga - Square One (100 City Centre Dr)
Department: Sales - Womenswear
Cosmetic/Brand Line:
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15383



To enhance the customer experience, to increase sales and profits and to champion Holt Renfrew as the employer of choice; the Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include the following:

  • Schedule all appointments and maintain calendar of Personal Shopper
  • Review and handle all correspondence including drafting of and producing official client invitations.
  • Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
  • Administer Personal Shopper client information, track and interpret data to ensure accuracy
  • Prepare and coordinate material for all client appointments, including creation
  • Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work.
  • Maintain all merchandise standards.
  • Remove product from selling floor to suites, while ensuring merchandise is stocked and flow is consistent
  • Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping.
  • Reduce or eliminate loss through effective loss prevention.

The ideal candidate: includes, evenings, weekends and holidays.

  • High school diploma or equivalent
  • Previous retail experience preferred
  • Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet

All candidates for positions at Holt Renfrew are expected to:

  • Be extraordinary
  • Drive performance
  • Celebrate successes

The measures of success:

  • Store Sales to Plan
  • Department Audit Score


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