Assistant General Manager, Café

Location: Holt Renfrew - Toronto - Bloor (50 Bloor Street West)
Department: Sales - Food Services
Cosmetic/Brand Line:
Work Status: Temporary Full-Time
# of openings: 1
Project #: 15318


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts

The Assistant Manager, Food Services oversees daily operations and ensures the consistent excellence of the dining experience. 

Specific responsibilities include (but are not limited to) the following:

  • Supports the General Manager in leading daily operations
  • Support as acting General Manager as required during times when the General Manager is absent or otherwise engaged, including during days off and vacations
  • Implements guest recognition programs to enhance experience and returning customers
  • Interacts with guests, to ensure all inquiries and complaints are handled promptly
  • Resolve customer complaints and escalations in a timely and mutually beneficial manner, communicating full details of situation and its resolution with FS Management Team
  • Assists in designing and implementing staff training initiatives
  • Provides, acts, and reports on proactive strategies to ensure the cost of goods falls within budgeted parameters
  • Organizes and monitor staff schedules and ensures that budgeted labour costs are met
  • Be well versed and up to date in all Policies & Procedures and Health & Safety codes that pertain to the Food Services business and be ready to implement and train to these P&P’s. Share concerns and make recommendations to Food Services Management team for changes and improvements to the P&P and H&S practises
  • Monitor safe food handling and storage practices and ensure employees follow all proper hygiene practices
  • Monitor and identify concerns with all equipment, small-wares, room décor and supplies, and inform FS Management Team of these concerns. Engage in the resolution of these concerns when required, and follow up to ensure correction and repair
  • Complete and maintain all online reporting tools including Month End Inventory, Wastage Tracking, Non-Compliant Delivery Tracker, Invoice Tracker and Food Safety Audits, ensuring all reports are complete on-time and accurately
  • Input employee schedules into Workbrain payroll tool and authorise daily employee transactions within this tool. Identify and report concerns such as persistent tardiness and other anomalies to FS Management

The ideal candidate:

  • High School diploma
  • Demonstrated experience with decision making, process improvement, strategic planning, customer focus, management proficiency, managing profitability, quality control
  • 2-4 years of management/supervisory experience in either a food service or retail environment
  • 3-5 years successful high-end restaurant experience
  • Food Handler Certification (ON) or Provincial Equivalent
  • Smart Serve, Serving it Right, Pro-Serve, or Service in Action, or Equivalent, or equivalent Provincial certification in Alcohol Service
  • Strong interpersonal and conflict resolution skills
  • Excellent oral/written communication skills
  • Strong analytical/decision-making skills

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients


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