Manager, Logistics

Location: Holt Renfrew - Toronto - Bloor (50 Bloor Street West)
Department: Operations
Cosmetic/Brand Line:
Work Status: Permanent Full-Time
# of openings: 1
Project #: 15063


At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

  • Passion - Own it
  • Excellence - Elevate every moment
  • Warmth - Open to the world
  • Unity - One team. One Holts

The Ideal Candidate for this multi-unit role must be able to handle complex situations when it comes to systems as well as building strong relationships within their peer groups and Store Support Center. The successful candidate must be timely in all their activities and tasks while attending to Inventory and Inventory Integrity, Fulfillment (Online, In-Store and Curbside Pick-Up), receiving and the successful shipping of goods for all packages given to their team. The successful candidate will be an integral part of updating and developing process and procedures with direction from our Store Support Center as the luxury retail landscape continues to evolve into a seamless shopping experience.

Specific responsibilities include (but are not limited to) the following:

  • Complete e.Personal Performance Plan, leading by example
  • Build and retain a high performing team that is capable of delivering the results to meet performance goals
  • Ensure the employee performance plans are updated seasonally
  • Communicate appropriate parameters, standards and prescribed limits for direct reports; helping them to understand how they drive business
  • Implement succession planning, team building and skill development
  • Adhere to all Loss Prevention policies
  • Lead and direct a team of stock movement associates to fulfill store to store transfers, maintain stockrooms to standard
  • Partner with Alterations team to pick and deliver alterations from the sales floor
  • Develop communication standards from store to store to meet Client expectations.
  • Monitor and enforce the timely completion and execution compliance of Return To Vendor’s, consolidations and transfers to Last Call in partnership with the selling teams in the store
  • Coordinate the execution of markdowns in partnership with the selling teams in the store
  • Partner with selling teams in the store for stock replenishment needs
  • Monitor and drive the use of correct procedures for packing, shipping, tracking and receiving goods into the store and delivering to the appropriate department
  • Maintain complete and accurate records for inventory purposes
  • Drive physical inventory cut-off procedures in the location
  • Manage the customer delivery service to ensure standards are met
  • Manage the shipping and receiving team to meet service standards
  • Ensure a tidy, organized and streamlined workspace is maintained
  • Oversee and approve wrap & pack, shipping/receiving/stock movement supply orders and distribution
  • Oversee the control of postage costs
  • Control hanger budget through effective rotation and maintenance of existing stock
  • Ensure all waste and recyclables are properly disposed of on a daily basis
  • Support merchandising team with respect to movement, storage and disposal of fixturing and hangers as required
  • Comply with all Health & Safety policies and requirements

The ideal candidate:

  • Post-Secondary diploma/certificate in Building maintenance or trade diploma
  • 5 years supervisory experience in a similar capacity
  • Computer skills including Microsoft Suite
  • Undertstanding of Inventory Flow/Management  

The measures of success: 

  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

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