Personal shopping assistant

Description

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At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

• Passion - Own it
• Excellence - Elevate every moment
• Warmth - Open to the world
• Unity - One team. One Holts

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.  Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners.

The Assistant, Personal Shopper provides partnership and administrative support to the Personal Shopper.

Specific responsibilities include (but are not limited to) the following:

• Mandarin speaking is an asset
• Schedule all appointments and maintain calendar of Personal Shopper
• Review and handle all correspondence including drafting of and producing official client invitations
• Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
• Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
• Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
• Coordinate alterations, product transfers, COG’s, Holds and other services as required
• Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
• Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
• Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
• Reduce or eliminate loss through effective loss prevention
• Attend PK session to become the expert
• Comply with all Health & Safety policies and requirements

The ideal candidate:

• High School diploma
• Previous retail experience preferred

Are you a returning applicant?