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This position is contingent on contract award
Summary of Program/Project:
The mission of the Defense Logistics Agency (DLA) Information Operations includes the management of customer relationships and Information Technology (IT) customer service to DLA and Non-DLA users worldwide. Central to this mission is a focus on constantly improving customer service to ensure the right services, with the right quality, and the right allocation of assets to achieve broad J6 strategic and operational goals in the most efficient manner. Lifecycle support for enterprise service delivery and solutions include; problem resolution and solutions management that begins with the initial customer touchpoint for service and concludes with the successful resolution of IT Incidents and Work Orders including analysis, statuses and reporting. The intent of this action is to acquire the capability to deliver world-class IT customer service. This order covers support to assist and sustain the implementation of the Enterprise Service Delivery (ESD) II program. Requirements for the program include the end-to-end solution for customer facing desktop support, active directory, windows/system administration, local network management application support, software delivery functions, and IT Equipment Accountability.
Position Description (Duties and Responsibilities):
The Program Manager will l ead projects that involve the successful management of teams composed of data processing and other information management professionals who have been involved in analysis, design, integration, testing, documenting, converting, extending, and implementing automated information and/or telecommunications systems. Performs day-to-day management of overall contract support operations, possibly involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all contract support activities. Demonstrates written and oral communication skills. Establishes and alters (as necessary) corporate management structure to direct effective contract support activities.
Knowledge and Skills Required:
Knowledge and Skills Desired:
Clearance: Must possess an active IT-II security clearance (SECRET)
Education: BS or BA required
Certifications : Must hold a Project or Program Management certification (i.e. Project Management Professional (PMP) certification or other equivalent/recognized Project or Program Management certification)
Work Location: Primarily Remote . Personnel shall be available to periodically support meetings at HQ DLA (Fort Belvoir, VA). Ideal candidates will be located in the National Capital Region.
This is not a comprehensive list of duties. Duties may change without notice at management’s sole discretion.
Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.
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